General Manager

Role Overview

The General Manager will lead the hotel’s overall performance by improving revenue, keeping expenses under control, strengthening guest satisfaction, and supporting staff growth. The position is also responsible for protecting the property’s standards, integrity, and day-to-day operating quality.

Department and Reporting Line

This role sits within Administrative & General and reports directly to the Vice President of Operations. It is an exempt position.

Required Qualifications

Candidates should bring a strong hospitality management background along with practical experience in hotel operations. The role calls for solid computer skills, a valid state driver’s license, and the ability to work in a leadership capacity across multiple departments.

• A minimum of 6 years of progressive experience in hotel management or a closely related field, or
• A 4-year college degree plus 4 to 5 years of relevant experience, or
• A 2-year college degree plus 5 to 6 years of related experience.
• Working knowledge of Windows-based systems, approved spreadsheets, and word processing tools.
• Valid driver’s license for the applicable state.

Work Conditions and Physical Demands

• The role generally requires a 50-hour workweek, with occasional additional hours based on business needs.
• Physical effort is light, including occasional lifting, carrying, or moving items up to 20 pounds and frequent or continuous handling of objects up to 10 pounds.

Mental and Decision-Making Expectations

• Ability to communicate information clearly and effectively.
• Quick and accurate decision-making under pressure.
• Strong composure and stress management in demanding situations.
• Capability to identify, anticipate, and solve problems proactively.
• Comfort working with complex information from multiple sources and adapting plans when needed.
• Strong interpersonal resolution skills with both employees and guests.
• Ability to analyze financial data and perform basic arithmetic accurately.

Core Responsibilities

The General Manager will oversee hotel operations, lead the management team, support sales efforts, monitor financial performance, and maintain high service and safety standards throughout the property.

Additional Duties, Expectations, and Conditions

The role also includes a variety of supporting responsibilities such as on-site client engagement, property tours, security oversight, credit meeting leadership, and completion of internal training requirements. The position may involve schedule changes depending on hotel requirements, and additional tasks may be assigned by the direct supervisor.

Compensation

Pay is competitive and will be aligned with the candidate’s experience.

Important Notice

This job outline is not exhaustive. The supervisor may assign other reasonable business-related duties as needed. The company also reserves the right to update responsibilities, working hours, and other job details when operational needs change.