General Manager

About Us

Zara is a global fashion retailer known for bringing the latest trends to customers worldwide through physical stores in major cities as well as online platforms. Our business is customer-centric, continually evolving to meet their needs. Our core values include teamwork, passion, curiosity, diversity, sustainability, creativity, and humility. If these resonate with you, you might be a great fit for Zara.

Role Purpose

As General Manager and leader of a Zara store, you will steer your team to meet sales and operational targets by enforcing company management standards and ensuring an excellent customer experience. You will maintain a broad strategic perspective linking product, operations, and people while motivating your team with strong fashion and product knowledge. The ideal candidate will have excellent organizational, planning, and analytical abilities to interpret various store reports and drive improvements. Creativity and adaptability to lead change are essential.

Key Responsibilities

• Oversee all store departments to achieve sales goals by ensuring optimal product presentation.
• Conduct product analyses to identify gaps, competitive insights, and trends for action to elevate store performance.
• Perform commercial analysis using retail and business reports to inform strategies for increasing sales.
• Maintain constant communication and feedback loops with both central and country sales teams and facilitate effective department communication.
• Manage warehouse stock and merchandise flow under the Commercial Manager’s guidance.
• Organize and plan personnel and processes, ensuring company standards and productive output.
• Ensure operational technology and devices function well to provide seamless customer experiences.
• Monitor adherence to omnichannel processes including SINT, IPOD, STORE MODE, and CC.
• Lead implementation of new store projects and operational upgrades.
• Oversee loss prevention efforts, minimize shrinkage, and coordinate related action plans.
• Drive high customer service standards and timely resolution of incidents.
• Manage performance and development of store managers, fostering growth and support.
• Control labor budgeting and scheduling to align with store needs and sales patterns.
• Ensure proper training programs, including onboarding and mandatory modules, are conducted.
• Develop succession plans by identifying and nurturing potential leaders.
• Recognize achievements and provide constructive feedback to enhance store leadership.
• Ensure compliance with occupational safety and health standards.

Qualifications & Experience

• Completion of 90-day introductory period in current role.
• Good standing in job performance.
• Participation in the LEAP potential development program.
• Minimum of three years’ management experience.
• Ability to lead by example, motivate, and develop team members.
• Strong forward planning and commercial insight.
• Exceptional organizational and time management skills with multitasking ability.
• Proactive problem identification and resolution skills.
• Excellent interpersonal and communication skills both written and verbal.
• Self-motivated with capacity to work independently and collaboratively.

Compensation

The annual salary range is $70,000 to $90,000, supplemented by a discretionary yearly bonus. Actual pay depends on individual skills, experience, qualifications, and applicable laws.

Equal Opportunity

Zara USA, Inc. is firmly committed to equal employment opportunities. All qualified applicants will be considered without discrimination based on race, color, national origin, religion, gender identity or expression, sexual orientation, disability, age, citizenship, veteran status, or any other legally protected status.