General Manager, Nigeria

About the company

The organization is building a leading cross-border fintech platform for emerging markets, with a mission to support families, strengthen local economies, and expand access to financial services. Since launching in 2019, it has changed how money is moved internationally through a footprint that spans 6 of 7 continents and serves both high-volume and underserved remittance corridors. As the business evolves, it is expanding into a broader set of products and services designed to make money more accessible for diaspora communities, including local cards plus additional savings and payment features.

The company is scaling quickly with support from global investors and is developing a product that combines meaningful real-world impact with modern fintech execution.

Company highlights

• Founded by Harvard alumni and repeat founders who previously created Segovia and GiveDirectly.
• Supported by investors such as Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and others.
• Built by high-performing talent from firms including Bain, Google, McKinsey, Uber, Checkout, Bolt, and more.
• Truly international team with 250+ employees, 50+ nationalities, and 50+ languages.
• Values are centered on ownership, impact, humility, and heart.

Role overview

As General Manager for Nigeria, you will own the strategy and scale-up of supply-side partnerships in the country while driving user growth. The position requires hands-on leadership across growth levers such as acquisition, retention, pricing, market research, product quality, customer experience, and team development. You will be expected to combine a strong ownership mindset with a deep focus on both individual user experience and scalable growth systems.

You will carry P&L responsibility for the Nigerian market and be accountable for growth and profitability targets. The role is also the public-facing representative for Nigeria internally and externally, reporting to the Growth Director for Africa and leading growth managers on the ground in sending markets.

Responsibilities

• Create and drive the vision, market strategy, and execution roadmap for launching and expanding sending and receiving operations in Nigeria.
• Lead the local team to deliver work against shared timelines and objectives.
• Own the full growth agenda across sending markets, including acquisition, retention, pricing, user research, product quality, customer experience, and team coaching.
• Update executive leadership with progress reports, market insights, and support needs using a structured, data-led test-and-learn approach.
• Develop creative ideas to unlock growth, improve profitability, and strengthen brand visibility.
• Recruit, motivate, develop, and retain high-performing and diverse team members.
• Work closely with internal functions and external counterparts across Customer Service, Finance, Tech, Legal, Financial Crime, Compliance, People Operations, and others.
• Build strong, trust-based relationships with diaspora communities and commercial partners in Nigeria to increase awareness and improve growth and unit economics.
• Track and interpret growth, operational, and financial metrics to continuously improve execution.
• Use market, competitor, and customer feedback to recommend product and experience improvements.

Requirements

• Based in London or Dubai is preferred.
• Willingness to travel internationally from time to time and on short notice to meet customers, partners, and team members.
• Strong understanding of, and network within, the Nigerian diaspora.
• Advanced stakeholder management skills.
• Background in building, developing, managing, and leading teams.
• Strong analytical ability with confidence using data to guide decisions; experience extracting and presenting insights with Excel or Google Workspace is needed, while SQL, Python, or R would be an added advantage.
• 7 to 15 years of experience in a fast-moving, high-growth environment such as startups, operations, consulting, finance, or a similar field.
• A strong ownership mindset and a balance between user empathy and scalable growth execution.
• Bachelor’s degree or an advanced degree.
• English fluency is required; knowledge of additional languages such as Yoruba, Igbo, or Hausa is beneficial.

Values and inclusion

The company’s guiding principles include impact first, team next, accepting reality, proposing solutions, winning with grit, being candid with yourself and others, loving the particular, owning outcomes, creating positive energy, and perhaps even having fun.

This employer is committed to equal opportunity and building a diverse, inclusive workforce. Hiring decisions are based on qualifications, experience, and business needs. Applications from underrepresented communities are strongly encouraged. If reasonable adjustments are required during recruitment, support can be provided, and any shared information will be used only for that purpose.

Candidates who do not match every requirement exactly are still encouraged to apply, as the company recognizes that imposter syndrome is common.