General Manager, Hospitality & Operations

About Easter Seals Alberta

For over 70 years, Easter Seals Alberta has been dedicated to supporting individuals with disabilities and medical challenges to lead more independent and fulfilling lives. The organization fosters an inclusive workplace that values diversity, encourages teamwork, and offers employees the opportunity to make meaningful contributions.

Role Overview

Reporting to the Director of Impact, the General Manager will provide both strategic direction and operational leadership for hospitality and guest services at Camp Horizon, located in beautiful Kananaskis. This role focuses on maintaining operational excellence, ensuring financial health, regulatory compliance, and cultivating a safety-first culture.

The General Manager oversees accommodations, food and beverage, recreation, maintenance, and guest relations. Close collaboration with the Events Team and other colleagues across Alberta is essential to delivering outstanding guest experiences and organizational success.

Key Responsibilities

• Drive exceptional guest experiences across all operational areas.
• Uphold consistent hospitality and brand standards.
• Act on guest feedback to foster continuous service improvement.
• Promote a culture where every team member contributes to memorable experiences.
• Manage daily operations including accommodations, maintenance, recreation, and food & beverage.
• Ensure rigorous standards of cleanliness, maintenance, safety, and service delivery.
• Create and implement operational policies and procedures.
• Continuously monitor and enhance operational performance.
• Develop and oversee operating budgets, forecasts, and financial performance metrics.
• Identify opportunities to boost profitability and operational efficiency.
• Manage vendor relations and control expenditures.
• Recruit, mentor, and develop department leaders to foster an engaged and accountable workforce.
• Support employee development, succession planning, and performance management in collaboration with Human Resources.
• Expand recreation, camp, and educational programs while devising strategies to increase school and group bookings.
• Evaluate programs regularly to address evolving guest needs and market trends.
• Collaborate with Events, Sales, and Marketing to maximize occupancy and guest satisfaction.
• Build strong partnerships with tourism organizations, community stakeholders, and event planners.
• Encourage cross-regional teamwork among the Kananaskis, Calgary, Edmonton, and remote teams.
• Ensure compliance with legislation, accreditation standards, and company policies.
• Lead health, safety, food safety, emergency preparedness, and risk management efforts.
• Maintain operational standards while fostering continuous improvement.

Candidate Profile

• Preferred: Degree or diploma in Hospitality Management, Business Administration, Tourism, or related fields.
• 7 to 10 years of progressive leadership experience within hospitality, hotel, resort, or multi-functional operations.
• Demonstrated ability to manage budgets, oversee operations, enhance guest services, and lead large teams.
• Strong financial acumen and business planning expertise.
• Experience in operational excellence, compliance, accreditation, and quality improvement initiatives.
• Effective communication, coaching, and relationship-building skills.
• Knowledge of workplace health and safety legislation, food safety protocols, and risk management practices.
• Hands-on leadership approach paired with strategic foresight and operational know-how.

Additional Certifications Considered Assets

• Pool Operations
• ProServe
• First Aid & CPR
• Wilderness First Aid
• High Ropes Certification
• Food Safety
• Emergency Response & Crisis Management
• Customer Service Excellence

Working Environment

• Work is based onsite at Camp Horizon in Kananaskis.
• Requires regular movement throughout the property.
• Must be available for evening, weekend, holiday, and occasional on-call shifts.
• Fast-paced environment demanding adaptability and strong leadership qualities.

Benefits Provided

• Comprehensive benefits package following three months of employment.
• Employer-matched RRSP savings plan.
• Dynamic, fun, and collaborative team culture.
• Opportunities for continuous professional development and growth.
• An impactful role contributing to enriching the lives of individuals daily.

Equal Opportunity & Accessibility

The organization is committed to creating a workplace that is inclusive and accessible to everyone. All qualified applicants are encouraged to apply. Accommodations are available throughout the recruitment process and during employment for candidates who require them.

Join us in inspiring potential, building community, and enhancing lives with Easter Seals Alberta.