General Manager

About Crash Champions

Crash Champions stands as one of the fastest expanding and most dynamic companies within the collision repair sector. As the largest founder-led multi-shop operator in the United States, the company offers premium collision repair services across 650+ advanced facilities located in 38 states. It also operates the upscale Crash Champions LUXE | EV Certified brand that specializes in luxury electric vehicle repairs. Founded in 1999 by industry expert Matt Ebert, a 2023 EY Entrepreneur of the Year Midwest awardee, the brand has upheld a 25-plus year legacy focused on prioritizing people in delivering exceptional repair services. Our ethos: We Champion People.

Key Responsibilities

• Drive location performance by achieving or exceeding revenue targets and key performance indicators (KPIs).
• Oversee all shop operations from vehicle intake through final delivery ensuring optimal throughput, quality of production, and operational efficiency.
• Manage labor assignments by delegating repair tasks to Body Technicians and prioritizing vehicle teardown and paint jobs.
• Provide front-line teammate support during peak periods by assisting in customer reception, vehicle check-ins, and estimate preparation.
• Maintain production goals and quality standards conforming to Crash Champions and I-Car guidelines, ensuring accurate billing and enforcing workplace safety protocols.
• Administer shop payroll and staffing logistics, supervising staff adherence to timekeeping practices, and managing leave requests.
• Coordinate daily production flow through effective communication with Body Technicians, Collision Estimators, and Parts Managers to meet delivery schedules.
• Prepare and finalize Direct Repair Program (DRP) estimates after comprehensive disassembly and damage assessment, updating collision estimates as necessary.
• Lead talent acquisition and personnel development through interviewing, hiring, coaching, providing feedback, and supporting career advancement opportunities for team members.

Required Qualifications

• Detailed knowledge of the collision repair industry including insurance protocols for multiple carriers.
• Strong decision-making and problem-solving capabilities.
• Demonstrated collaborative leadership skills focused on shared goal attainment.
• Proven ability to meet deadlines and deliver successful outcomes.
• Proficient in CCC ONE Total Repair estimating software and general computer use.
• Valid driver's license is mandatory.

Employee Benefits

• Medical, dental, and vision insurance coverage.
• Group life and disability insurance plans.
• 401(k) retirement savings plan including company matching contributions.
• Referral bonus program named “Cash From Crash.”
• Five paid holidays annually.

Compensation Details

Crash Champions offers a competitive salary range adjusted based on individual knowledge, skills, experience, certifications, and qualifications. The annual pay for this role ranges from $75,000 to $128,700. Additionally, performance-based bonuses may be available. Compensation and benefits are subject to change per company policies and applicable laws.