Gallery Host – Front Desk (Saudi Only)

Role Overview

We are hiring a front desk professional who genuinely enjoys helping people. In this position, you will be stationed at the heart of the hotel, interacting with guests more than almost any other team member. Your ability to stay attentive, quick to respond, and caring in every interaction will strongly shape the guest experience. If you are outgoing, dependable, and naturally service-oriented, this role could be a great fit.

Key Responsibilities

• Welcome and assist guests in a polite, efficient, and professional manner at all times.
• Keep service standards consistently high and maintain a warm hospitality approach.
• Handle guest complaints, requests, or concerns quickly and work toward satisfactory resolution without delay.
• Record guest charges, process payments, and strictly follow all required cash-handling procedures.
• Build strong knowledge of the hotel brand and its programs.
• Communicate guest feedback, issues, and observations clearly to other departments and hotel management.
• Respond promptly to phone calls, visitors in the lobby, and colleagues who need support from the front desk.
• Stay fully informed about hotel safety practices and emergency protocols.

About Hyatt Place

Hyatt Place is driven by a purpose centered on caring for people so they can perform at their best. The brand believes care comes from empathy and genuine human connection. It focuses on recognizing each person as unique and creating personalized experiences for guests, colleagues, owners, operators, community members, and shareholders. The goal is to help people feel engaged, fulfilled, and confident being their authentic selves.

Values and Culture

The organization emphasizes several core values in daily work:

• Respect: Practice inclusion, value different viewpoints, and care for people and the surroundings.
• Integrity: Be honest, keep commitments, take responsibility, and work with pride.
• Inclusion: Welcome diverse perspectives and help others succeed.
• Empathy: Listen carefully, respond with compassion, and understand others’ experiences.
• Experimentation: Stay curious, keep learning, and try new ideas to move things forward.
• Wellbeing: Support self-care and use enjoyment to strengthen community connections.

Ideal Candidate Profile

The right candidate takes pride in their work, cares about the hotel’s reputation, and consistently aims to exceed guest expectations. A strong service attitude, accountability, and a genuine desire to create positive guest experiences are essential.

Saudi Only Requirement

This opportunity is intended for Saudi candidates only.