Full-Time Online Customer Service Representative

About the Opportunity

This role is with a customer-focused organization in the health and fitness software services space. The hiring partner is seeking an experienced customer service professional who can support members, handle account-related requests, and contribute to a helpful, team-oriented service experience.

Note: The source states flexible work arrangements may be available, including both work-from-home and in-office options.

Why This Role May Appeal to You

• Earn up to $19.50 per hour, with pay influenced by performance
• Eligibility for bonus opportunities that can raise overall earnings
• Access to a strong benefits package, including a 401(k) with company match, medical, dental, life, and vision coverage
• Paid holidays and vacation time to support work-life balance
• Complimentary gym membership with access to VASA Fitness facilities
• Flexible work setup options, including remote and on-site arrangements

What You’ll Do

• Handle incoming emails and member messages through chat and text channels
• Provide fast, accurate responses while following company policies and service guidelines
• Walk members through membership changes such as upgrades, downgrades, and cancellations
• Record customer conversations and case details in the internal software system
• Contribute to a positive, cooperative team environment

What’s Needed

• Availability for a fixed Monday-to-Friday schedule of at least 40 hours each week
• A professional, positive approach to customer interactions
• Clear verbal and written communication skills
• Comfort working as part of a team and openness to learning new processes
• Basic computer skills, including typing proficiency
• At least 1 year of experience in a call center customer service role is preferred

Preferred Background

• Experience working in the health and fitness industry
• Familiarity with customer service platforms and support tools
• Strong troubleshooting skills and the ability to manage challenging customer situations
• Experience using gym membership management systems

Additional Information

Resonance CX Partners says its mission is to help experienced professionals find roles that align with their values. The company also notes that it is not a staffing agency and does not directly employ candidates for this position; instead, it identifies and validates opportunities with customer-focused employers.

The employer states a commitment to candidate privacy, equal opportunity, and a fair, transparent, secure hiring process. The company also clarifies that it is not the employer of record for this role.