Front Office Team Leader

About the Company

Accor's Ibis Sydney Thornleigh is looking for a driven and customer-oriented Front Office Team Leader to manage the daily front desk activities, ensuring guests receive an exceptional experience. This role is ideal for a motivated individual eager to gain in-depth knowledge of hotel operations and build a strong foundation for a career in hospitality. The hotel offers a collaborative, family-like environment where team members can learn, grow, and develop.

Key Responsibilities

• Operate across both Reception and Food & Beverage sections.
• Lead, mentor, and support the front office team to provide excellent customer service.
• Manage daily reception and front desk activities smoothly.
• Handle guest check-ins, check-outs, reservations, and inquiries efficiently.
• Address and resolve customer complaints promptly and professionally.
• Monitor and evaluate staff performance, providing constructive feedback to support development.
• Ensure adherence to company policies, health and safety regulations, and operational standards.
• Promote Accor’s loyalty program ALL to non-members.

Candidate Requirements

• Previous supervisory experience in front office, reception, or customer service preferred but not mandatory.
• Strong work ethic, a positive mindset, and a keen willingness to learn.
• Effective leadership and team management capabilities.
• Excellent communication and interpersonal skills.
• Professional appearance and a friendly demeanor.
• Ability to manage pressure, multitask, and solve problems efficiently.
• Flexibility to work shifts, including nights, weekends, and public holidays.
• RSA certification required.

Additional Information

• Employee benefits include the ALL Heartist Card offering discounts on accommodation and food and beverage at Accor hotels worldwide.
• Access to learning and development programs via the "Learn your Way" Academy, featuring self-paced, virtual, and in-person training options.
• Opportunity to work in a supportive environment that encourages authenticity, creativity, and enjoyment.