Front Office Manager - Kings Canyon

About Us

G'day Group stands as the top leader in regional travel within Australia, operating over 85 properties and a network exceeding 300 parks across the country's most remarkable destinations. Their portfolio offers a variety of premium accommodations designed to connect people, places, and communities closely.

Discovery Kings Canyon is situated midway between Uluru and Alice Springs, adjacent to the stunning natural beauty of Watarrka National Park. The site honors the cultural heritage of the Luritja and Arrente peoples, traditional custodians of the land for more than 30,000 years. Team members at this location experience the unique outback environment while fostering connections to nature and community.

Role Overview

The position is for a hands-on Front Office Manager responsible for managing daily front desk operations. This leadership role emphasizes excellent customer service, team mentorship, operational efficiency, and contributes to the resort's overall success. Ideal candidates thrive in a fast-moving hospitality setting and are prepared to live on-site full-time.

Key Responsibilities

• Manage all aspects of front office functions including guest check-in/check-out, reservations, inquiries, and administrative duties.
• Lead, guide, and develop the front office team to maintain superior guest service and uphold operational standards.
• Control workforce scheduling, staffing, and labor cost management aligned with budget and business requirements.
• Track and communicate occupancy, room availability, and revenue forecasts across departments.
• Collaborate with housekeeping, maintenance, and other departments to ensure a flawless guest experience.
• Handle financial tasks such as billing, reconciliations, cash management, and reporting, ensuring compliance and precision.
• Improve operational processes, ensure workplace health and safety, and act on guest feedback to elevate service quality.

Required Skills and Experience

• Tertiary or TAFE qualifications in Business, Tourism, Hospitality Management, or related fields are mandatory.
• Two to three years' experience in roles such as Front Office Manager, Duty Manager, or Hotel Supervisor.
• Proficiency with RMS, ReviewPro, or REZDY booking systems.
• Competency in Microsoft Office and various online booking platforms (travel, corporate express, accommodation).
• Experience in financial reporting, reconciliations, or managing hospitality accounts is highly valued.
• Proven leadership capabilities to inspire and support a high-performing team.
• Possession of a current Driver's Licence and Working with Children Check is essential; First Aid and Occupational Health and Safety certifications are a plus.
• Outstanding communication and interpersonal skills paired with a strong commitment to customer service.
• Excellent organizational skills, strong attention to detail, and ability to perform efficiently under pressure.

Employee Benefits

• Provided free accommodation and meals to fully integrate into Kings Canyon Resort's lifestyle and culture.
• Flexibility to design and control your own work roster within a seven-day operational framework.
• Staff-exclusive discounts on accommodations, tours, gym memberships, flights, vehicle rentals, servicing, and more.
• Continuous opportunities for learning, growth, and career advancement within the company.
• Chance to live and work amid the iconic landscapes of Australia's Red Centre.
• Leadership role with significant autonomy to influence daily operations and guest satisfaction.
• Access to an Employee Assistance Program, service awards, and opportunities for internal promotion.

Additional Information

• Sponsorship is currently not available for this position.
• The role includes physical duties such as manual handling of up to 20kg, kneeling, squatting, handling chemicals, and operating machinery.
• A Federal Police Clearance to disclose any criminal history is required before employment offers are made.

The G'day Group is dedicated to Environmental, Social and Governance (ESG) principles, striving for a safe, inclusive work environment that supports community engagement and environmental stewardship.