Front Office Agent (STARS)*

About the role

tristar Hotels is looking to add a Front Office Agent (STARS)* to the team, to join by agreement at the Hampton by Hilton Stuttgart Airport. The company places people at the centre and values individuality, teamwork, and personal growth.

Your duties

• You will welcome guests in a friendly, open, and polished manner as the first point of contact at the hotel.
• You will handle guest arrivals and departures, including check-in and check-out.
• You will receive reservation enquiries and process them carefully.
• You will take responsibility for cash handling and debtor control.
• You will complete all front office administrative tasks independently and reliably.
• You will help ensure smooth and efficient operations across early, late, and night shifts.
• You will maintain active communication between all departments of the hotel.

What the employer offers

• An established employer recognised as a top mid-sized employer from 2018 to 2025 according to Focus-Business.
• An open-ended employment contract.
• At least 30 days of annual leave.
• Night shift allowance of 25% between 10:00 pm and 7:00 am.
• A pleasant working environment.
• Predictable working hours.
• Compensation for overtime worked.
• The opportunity to join a young, fast-growing company.
• Thorough onboarding into all processes and standards from experienced triSTARS.
• A company guided by clear values and principles.
• Room for development, self-expression, and new ideas.
• Career growth opportunities up to Front Office Supervisor.
• Provision and cleaning of uniform items.
• Various employee discounts through a corporate benefits programme on events, services, and products.
• Worldwide discounts at Hilton hotels.

Salary

The starting salary for this position is EUR 2,485 gross per month for full-time work, with room for growth depending on experience and/or qualifications.

About the company

tristar Hotelgruppe operates more than 45 hotels and three headquarters in Germany, Austria, and Switzerland. Together with the team, the company has over 1,200 employees and manages branded hotels for IHG Hotels & Resorts, Hilton Worldwide, Accor Hotels, and Marriott International. The group has been recognised as a best employer in hospitality for three consecutive years.

Workplace

The role is based at the upcoming Hampton by Hilton Stuttgart Airport Filderstadt, which is scheduled to open in autumn 2025. The property will feature 150 rooms, 56 underground parking spaces, and a meeting and fitness area. Located directly at Stuttgart Airport, it is designed to serve guests looking for a convenient stopover after a flight.

Equal opportunity statement

The employer welcomes applicants of every gender and age, all religions, people with disabilities, and individuals of any sexual or romantic orientation and background.