Front Office Receptionist

Role Overview

Lyrath Estate is looking to add a Front Office Receptionist to the team at the recently renovated SpringHill Hotel in Kilkenny. This is a full-time, on-site position within the Front of House department, where you will be the first person guests meet and a key part of creating a welcoming, efficient, and polished hotel experience.

The role requires a full-time commitment and is not suitable for students seeking a summer-only position.

What You’ll Do

• Stay fully informed about the day’s arrivals, departures, and any special guest requests.
• Welcome guests warmly and handle check-ins and check-outs smoothly and professionally.
• Respond to reservations, questions, and guest requests quickly and courteously.
• Help drive revenue by recommending upgrades, offers, and promotions when appropriate.
• Manage cash, charges, floats, and till procedures in line with company policy.
• Address guest concerns promptly and work toward a quick resolution.
• Prepare room allocations for the following day’s arrivals.
• Use knowledge of the local area, amenities, and transport options to assist guests.
• Carry out any additional reasonable duties assigned by management.

What We’re Looking For

• Strong spoken and written English.
• Prior experience in a reception or front desk role.
• Comfort using basic computer systems; familiarity with Hotsoft is an advantage.
• Hospitality experience would be helpful, though it is not essential.
• Excellent guest service and a naturally friendly, welcoming manner.
• Good organisational skills and the ability to prioritise tasks.
• Flexibility to work weekends, bank holidays, early shifts, and evening shifts.
• Confidence working in a busy, fast-moving environment.

Benefits

• Free meals while on duty.
• Free on-site parking.
• Reduced employee accommodation rates.
• Discounted rates for friends and family.
• Food discounts when dining in the hotel.
• Employee referral programme.
• Educational assistance programme.

Additional Information

This opportunity is intended for candidates who can work full time. Students looking for summer-only work should not apply.

Interested candidates should send their CV to the Human Resources Department for review.