Front Office Agent / Receptionist (m/w/d)

About the Company

Radisson Hotel Group is among the world’s largest hotel companies, operating and developing more than 1,400 hotels across over 95 countries with ten distinct hotel brands. The group’s guiding promise is Every Moment Matters, delivered through its signature Yes I Can! service mindset.

People are at the core of the company’s success. The role offers a fast-paced environment with varied daily challenges and plenty of activity. The organization values initiative, teamwork, and an inclusive, supportive culture where everyone contributes to creating memorable guest moments. It encourages individuality and offers opportunities to grow within one of the most dynamic hospitality businesses worldwide.

Role Overview

The hotel is looking for a Front Office Agent / Receptionist to join the team as soon as possible. This person will bring strong commitment, a clear focus on excellent service, and genuine enthusiasm for creating positive guest experiences within a lively front office setting.

Key Duties

• Act as the first point of contact for guests while enjoying the energetic pace of the lobby.
• Handle smooth check-in and check-out processes, along with reservations, guest questions, phone calls, and payment processing.
• Support a complete and high-quality guest journey by advising visitors on local attractions, dining options, and events.
• Bring patience, empathy, and a warm presence to make guests feel welcome and comfortable.
• Work proactively with colleagues and other departments to keep guest satisfaction high and ensure front office operations run efficiently.

Candidate Profile

The ideal candidate is service-oriented, dependable, and comfortable working in a demanding hospitality environment. A hands-on attitude, attention to detail, and strong communication skills are essential.

Additional Information

Radisson Hotel Group offers a wide range of benefits and employee advantages, including:

• Special team rates for you, your friends, and family across all Radisson hotels.
• 30% discount on food and beverages in all Radisson hotels.
• Complimentary meals in the staff restaurant, with only the taxable benefit to be declared.
• An extra day off around your birthday.
• Access to an employee benefits portal with additional discounts and local special offers.
• A net referral bonus of 550 CHF/EUR for each successful hire made through your recommendation.
• A reward payment for every guest you enroll in the loyalty program.
• One overnight stay at your hotel, including dinner and breakfast for you and one companion, to be taken within 4 to 6 months after joining.
• Free accommodation at the hotel for the first month if you are relocating from another city.
• Access to more than 2,000 online training courses through the in-house Radisson Academy.
• Broad career opportunities worldwide across more than 1,400 hotels.
• The chance to gain experience in other hotels and broaden your perspective.

Why Join Radisson Hotel Group

Join a workplace built around hospitality, growth, teamwork, and ambition. The company invests in learning and development, fosters inclusion and belonging through employee groups and initiatives, and gives people the opportunity to make an impact in hospitality, their communities, and beyond.

Equal Opportunity

The hotel welcomes everyone, regardless of age, gender, ethnic background, religion or belief, disability, sexual orientation, or identity. Applications from people with severe disabilities or equivalent status are especially encouraged.