Front Office Agent (m/w/d)

About [BEE]Partment

[BEE]Partment revolutionizes the accommodation sector by combining hotel flair with coworking spaces. Since 2021, they have been operating across Germany, providing flexible lodging options that feel like a second home through thoughtful design and comfort. The company emphasizes genuine warmth, excellent service, and a supportive team atmosphere, valuing collaboration, open communication, and celebrating shared successes.

They are committed to sustainability, actively protecting the environment through forest and bee preservation initiatives. Their hotels carry GreenSign certification, built and renovated with ecological materials to ensure eco-friendly living. Digital innovations help simplify guests' experiences and create efficient workplaces for staff.

Key Responsibilities

• Serve as the primary point of contact for guests, providing exceptional service with a friendly and approachable demeanor.
• Manage guest check-in and check-out procedures efficiently and accurately.
• Coordinate closely with the reservations team to ensure seamless service.
• Address guest inquiries with patience and positive attitude, maintaining a welcoming environment.
• Handle incoming telephone calls and mail; prepare reports as needed.
• Be prepared to work night shifts occasionally when required.

Candidate Profile

• Preferably holds experience in front office roles within hospitality.
• Hotel management training is advantageous but not mandatory.
• Strong organizational skills with the ability to multitask effectively.
• Optimistic, confident, and patient character traits essential.
• Exemplary professional, courteous, and reliable conduct.
• Adept at problem-solving with a calm approach.
• Familiarity with various hospitality management software such as Gastromatic or Mews.
• Proficiency in German and English languages to communicate effectively.

Employee Benefits and Work Environment

• Permanent employment contract with fair remuneration.
• Opportunities for professional growth through the ACADE[BEE] program plus five days educational leave annually.
• Discounted overnight stays at partner hotels enhancing travel convenience.
• Health and wellness perks including company pension schemes and Urban Sports memberships.
• Monthly asset-building contribution of 40 euros.
• Access to corporate discounts across various retail outlets and online stores.
• Transparent feedback culture, milestone bonuses, and regular employee appraisals.
• Frequent team events fostering innovation and camaraderie inspired by their unique bee concept.