Front Office Agent (m/w/d) – Freiburg

Position Overview

Join DORMERO Hotel Freiburg as a Front Office Agent, immediately available for part-time and full-time roles. Step forward with us in your career journey, bringing your enthusiasm, humor, and passion to our vibrant team. Experience working in a dynamic environment where you stand out, figuratively and literally, with your signature red shoes.

Primary Duties

• Manage the check-in and check-out process for our international clientele.
• Uphold DORMERO’s standards at the front office to ensure exceptional service.
• Serve as the primary contact point for guests and interface with multiple hotel departments.
• Handle guest complaints professionally to maintain high satisfaction levels.
• Perform various administrative tasks related to the front office operations.
• Contribute innovative ideas to enhance guest experience and workflow.
• Reconcile the hotel cash register and verify settlement accuracy.
• Prepare debit invoices accurately.
• Maintain guest records using the OPERA system.

Required Qualifications and Skills

• Completed vocational training relevant to the hospitality industry.
• Proficient computer skills, especially familiarity with hotel management software is an advantage.
• Positive demeanor with a friendly and courteous approach.
• A genuine care for guests ensuring their happiness and comfort.
• Fluency in both German and English languages.
• Flexible and resilient under pressure.
• Strong team spirit and reliability coupled with proactive initiative.

What We Offer

• A warm, welcoming, and supportive team environment.
• Excellent growth opportunities within the company.
• Regular team events and continuous employee training.
• Exclusive benefits not only within our hotels but beyond.
• Holiday and Christmas bonuses to reward your commitment.
• A truly distinctive and extraordinary workplace.
• Inclusive culture approving tattoos and piercings.

Additional Information

Interested candidates should promptly submit their application materials including salary expectations and preferred start date via email. Please note that any travel or related costs incurred for interviews will not be reimbursed.