Front of House Operations Manager

Role Overview

Chotto Matte in Toronto is looking for an accomplished Front of House Operations Manager to help steer day-to-day venue operations. This position sits within a global lifestyle hospitality brand known for blending Japanese and Peruvian influences, energetic atmospheres, striking design, live culinary theatre, signature drinks, and memorable guest service.

Reporting to the General Manager and Assistant General Manager, the successful candidate will help maintain premium service standards, strengthen operational performance, and guide a high-performing team. The role calls for a leader who can balance hands-on service support with team development, process improvement, and brand stewardship.

Compensation and Benefits

The salary range for this full-time role is $65,000 to $85,000 annually. In addition to base pay, the package includes a weekly gratuity program, 3 weeks of vacation, 6% vacation pay, paid parking at $297 per month, full health, dental and vision coverage, and a meal program.

Key Responsibilities

• Oversee front-of-house operations each day and coordinate closely with the back-of-house team to keep communication smooth.
• Consistently deliver guest experiences that reflect the brand’s service standards and luxury positioning.
• Support service quality through active leadership, training, coaching, and ongoing staff development.
• Review and improve operating processes to raise efficiency and support profitability.
• Work with the culinary, bar, and events teams to ensure service remains seamless across all guest touchpoints.
• Maintain strong standards for health and safety, cleanliness, and regulatory compliance.
• Assist with budgets, cost management, and inventory control.
• Provide regular updates to senior management on results, challenges, and improvement opportunities.
• Represent the brand professionally and help build strong relationships with guests and the wider community.

Candidate Profile

The ideal applicant should have full-service dining experience and at least 2 years of progressive restaurant hospitality and operations management experience in a high-volume environment. Experience in upscale, high-end, or lifestyle hospitality concepts is preferred.

This role suits someone with a strong grasp of premium guest service, the ability to lead and develop diverse teams, and confidence working in a fast-paced, high-pressure setting. A solid understanding of financial performance, including P&L management, is important, along with excellent communication, organization, and leadership skills. A genuine enthusiasm for food, beverages, and immersive guest experiences is also essential.

What the Company Offers

• Competitive pay with performance-linked incentives
• A comprehensive benefits package
• An energetic and inclusive workplace culture
• Opportunities for international growth within a leading hospitality brand
• Training and development to support long-term career progression

Additional Information

This is a full-time, on-site position based in Toronto, Ontario, Canada. The role is with Chotto Matte – Lifestyle Hospitality. The venue emphasizes creativity, culture, and exceptional guest experiences within a high-energy hospitality environment.