Front of House / Customer Service

About Manifesto Market

Manifesto Group is a hospitality business known for lively food hall and bar destinations in Berlin and Prague. Its collection includes Manifesto Market, Kalle Halle, Soot Bar, and Himitsu Speakeasy, each combining strong design, food, and entertainment in a high-energy setting. The company runs busy venues that attract large crowds and is seeking people who want to help shape the next stage of its growth.

The group focuses on improving local neighborhoods and people’s everyday experiences through creative hospitality concepts. By using food experiences as a way to bring people together, it also creates spaces where restaurant partners can grow their businesses. The company values diversity, high performance, and a shared goal of building a better and more enjoyable world.

This role is a mini-job.

Role Overview

As a front-of-house and customer service team member, you will help keep the venue running smoothly while ensuring guests receive attentive, efficient, and welcoming service. The role combines guest interaction, operational support, cleanliness, reservations handling, and coordination with the market management team.

Key Duties

• Make sure tables are prepared, cleared, and reset promptly.
• Deliver service that is warm, attentive, efficient, and well-informed at all times.
• Understand Manifesto’s offers and events so you can answer questions about the venues, menus, pricing, and upcoming activities.
• Oversee opening and closing routines and ensure the space remains clean and properly maintained.
• Help manage stock levels and maintain suitable inventory for front-of-house supplies.
• Monitor the venue environment regularly, including floor cleaning, furniture setup, restroom upkeep, and organizing service items in storage and operational areas.
• Assist colleagues with cleaning, sanitation, stocking, and organizing so guest satisfaction remains high.
• Help manage table reservations by checking bookings and preparing reserved tables in advance.
• Handle administrative tasks carefully, efficiently, and within required timelines.
• Ensure the point-of-sale system is used correctly and remains operational.
• Support the enforcement of health, safety, and sanitation standards in your area.
• Assist in creating and updating standard operating procedures and workplace rules.
• Follow Manifesto’s operating procedures at all times.
• Carry out instructions from the Market Manager and organize tasks by priority.
• Take on additional responsibilities as needed, as the role may evolve over time.

What We Offer

• Opportunities for growth within an award-winning global group, including the chance to develop and move across different roles.
• A positive, enthusiastic, and design-led international working environment.
• The position begins as soon as the right candidate is selected.

Additional Information

The job duties listed here are not exhaustive and may be adjusted from time to time based on business needs.