Front of House Associate

About Macro

Macro is an internationally recognized leader in facilities management, delivering innovative services to high-profile brands. We specialize in workplace design, helpdesk support, interim property management, and enhancing building health, intelligence, and sustainability through advanced technology solutions. Our culture revolves around core values: Drive for Better, Delight Customers, Do What's Right, and Develop People, focusing on everyday excellence, outstanding experiences, and lasting impact.

Role Overview

This position involves managing front-of-house responsibilities at a state-of-the-art client facility in Riyadh. The role demands a customer-focused, proactive, and approachable demeanor, ensuring exceptional care for all staff and visitors. Accountability includes overseeing all front office activities and promptly escalating concerns that could affect the client's reputation. The role represents Macro, providing top-tier service to support a complex multi-disciplinary site to meet client expectations.

Main Responsibilities

• Uphold the professional image and reputation of Macro and the client in all stakeholder interactions.
• Maintain courteous and professional conduct, reflecting company values and standards.
• Provide exemplary service to clients and guests, striving to surpass expectations.
• Guide visitors to relevant personnel or locations within the premises.
• Manage incoming calls efficiently—screen, take messages, and direct calls appropriately, maintaining a well-organized log.
• Keep office supplies stocked, including brochures and forms.
• Support general office administrative duties such as filing, photocopying, faxing, and data entry.
• Coordinate with internal departments like maintenance to ensure smooth operations.
• Address inquiries quickly and empathetically to ensure client satisfaction.
• Cover front-of-house duties, welcoming guests and VIPs warmly.
• Organize meetings by booking rooms, arranging refreshments, and handling specific visitor requirements.
• Assist with regional administrative tasks for both the Client and Macro facilities management teams.
• Support Client IT and Procurement teams with administrative assistance.
• Ensure effective issue resolution and document actions for future reference.
• Maintain a tidy office environment, including removal of used items, to uphold a pristine workspace.
• Enforce compliance with internal policies, especially the Clean Desk Policy.
• Provide support for corporate events, aiding with venue setup and event requirements.
• Maintain high standards of cleanliness and organization throughout the front office and entire facility.
• Facilitate effective communication to meet stakeholder expectations.
• Assist with preparing client reports as needed.
• Deliver on client commitments and foster strong tenant stakeholder engagement.
• Manage issuance and arrangement of access permits, ID badges, and locker access.
• Maintain and update inventory records, ordering stock to ensure operational efficiency.
• Handle office mail, shipments, and supplies, ensuring timely processing and documentation.
• Manage parcel releases for courier services with proper documentation and tracking.
• Build and maintain strong relationships with key internal and external stakeholders.
• Attend client meetings and update the line manager and stakeholders regularly.
• Perform additional duties as assigned to support office and business operations.

Candidate Requirements

• Proven experience managing upscale office environments within the KSA region, with background in office management, administrative roles, or assistant positions.
• Strong leadership abilities to manage and engage associates effectively.
• Excellent communication skills, both written and verbal.
• Ability to build and maintain relationships with clients, customers, and vendors.
• Experience in overseeing multiple vendors and specialists on-site.
• Exceptional organizational and planning capabilities.
• Skilled in managing time efficiently, multitasking, and prioritizing responsibilities.
• Attention to detail paired with solid problem-solving skills.
• Capacity to handle multiple projects and demands concurrently.
• Working knowledge of facilities management operations, including CAFM/IWMS, helpdesk systems, and asset management, with insight into automation in FM environments.

Preferred Skills and Certifications

• Familiarity with Azure OpenAI, Azure Cognitive Services, or related AI development frameworks.
• Experience using analytical tools such as SQL, Python, or R.
• Background in deploying enterprise AI solutions.
• Understanding of Robotic Process Automation platforms.
• Knowledge of change management and technology adoption methodologies.
• Certification in Microsoft Power Platform, Azure AI, or business analysis.

Diversity and Inclusion

Macro is committed to fostering an inclusive workplace where all individuals feel valued and supported. The company welcomes discussions about reasonable accommodations and adjustments during the recruitment and employment process to create a supportive environment that promotes growth and productivity.