Front Desk Receptionist

About the Company

O'Donoghue Ring Collection brings together hotels, apartments, spa services, restaurants, and bars, with a central presence in Killarney town centre and Castleisland, County Kerry. The organisation is guided by three priorities: a strong employee experience, an excellent customer experience, and consistently high standards.

Role Overview

The River Island Hotel is a 56-room, 3-star property in Castleisland town centre and is seeking a full-time Receptionist to join its established team. This position requires weekend availability and flexibility to cover both morning and evening shifts. Typical working hours are 8:00 am to 4:30 pm for morning shifts and 3:30 pm to 11:00 pm for evening shifts.

Key Duties

• Take ownership of day-to-day front desk operations as part of the broader Front Office team.
• Respond quickly and courteously to guest questions and concerns so their experience remains smooth and positive.
• Stay ahead of guest needs and deliver service that meets, and aims to exceed, expectations.
• Maintain a solid understanding of front office standards and the expected level of service across the department.
• Handle the switchboard and all hotel phone calls in line with the company’s service standards.
• Build effective working relationships with colleagues across your own department and other teams.

Candidate Profile

• Prior experience in a similar reception or front office role will be an advantage.
• You should be comfortable working as part of a team and able to manage multiple tasks in a busy environment.
• A sharp eye for detail and a genuine interest in growing within the luxury hospitality sector are important.
• Strong verbal communication and people skills are essential.
• Familiarity with the Hotsoft property management system would be helpful, although it is not required.
• Very good spoken and written English is mandatory.

Benefits and Workplace Support

• Competitive pay.
• Staff discounts on hotel stays, including preferential rates across the collection for employees, family, and friends.
• Reduced pricing on food and dining at outlets across four hotels, plus the restaurants and bars within the collection.
• Meals provided during working hours in newly refurbished staff canteens.
• Complimentary coffee while on duty.
• Additional savings on takeaway teas and coffees for staff.
• Free access to the leisure centre, along with family discounts on membership at the group’s leisure centres.
• Employee wellness support through the staff wellness programme, plus discounts on luxury spa products and treatments.
• Access to learning resources and online training tools for professional development.

Additional Information

The company welcomes applicants who are enthusiastic about the role even if they do not meet every single requirement. O'Donoghue Ring Collection states that it is an equal opportunity employer and is committed to building a diverse workforce with people from a wide range of backgrounds, abilities, identities, and experiences. The organisation also offers internship opportunities each year across different departments to support development.