Front Desk Executive

Role overview

This full-time front desk role is based in Singapore and sits within Rooms & Guest Services Operations. The position is non-management and is not remote.

What you will do

• Handle guest arrivals and departures, including check-ins, check-outs, room allocations, room changes, and late check-out requests.
• Process payments securely, issue or replace room keys, and make sure room rates align with the correct market codes while recording any exceptions.
• Review and update guest billing as needed.
• Coordinate with other teams when guests are waiting for rooms and keep housekeeping informed about room readiness and guest issues.
• Manage guest messages, paperwork, and documentation, and operate the telephone switchboard.
• Run daily operational reports, contingency lists, and credit card authorization reports.
• Provide guests with directions, information, and support for calls, questions, requests, and complaints, then follow up until concerns are resolved.
• Arrange transportation for guests and visitors when needed.
• Count and secure the cash bank at the start and end of each shift.
• Accept and process checks, vouchers, cash-outs, charges, all payment types, and any change due.
• Inform Loss Prevention or Security about any theft-related reports.
• Follow company procedures, report accidents, injuries, and unsafe conditions, keep your appearance professional, protect confidential information, and safeguard company assets.
• Greet guests warmly, anticipate service needs, assist guests with disabilities, and thank guests sincerely.
• Use clear, professional communication and proper telephone etiquette.
• Build positive relationships with colleagues, support team goals, and respond appropriately to employee concerns.
• Meet quality assurance expectations and carry out other duties assigned by supervisors.

Candidate profile

The preferred education level is a high school diploma or G.E.D. equivalent. No previous related work experience is required, and no supervisory background or certification is needed.

About the employer

Marriott International is an equal opportunity employer committed to creating an inclusive workplace where different backgrounds, talents, and experiences are recognized and valued. Marriott Hotels focus on delivering thoughtful, forward-looking hospitality, while JW Marriott represents the luxury portfolio known for genuine service, strong camaraderie, training, development, recognition, and a focus on holistic well-being.

Additional information

Job number: 26060924

Job category: Rooms & Guest Services Operations

Location: 30 Beach Road, Singapore, Singapore, Singapore, 189763

Schedule: Full time

Remote status: Not remote

Position type: Non-management

License or certification: None