Front Desk Associate

Role overview

The Front Desk Associate supports the gym by creating a welcoming first impression and delivering a high standard of service to members and guests. The role is focused on smooth front desk operations, reliable member support, and maintaining an organized, professional environment.

Member and guest service

• Greet visitors and members promptly and make sure they receive friendly, helpful assistance.
• Answer incoming phone calls in a polished and efficient way.
• Handle member check-ins accurately and follow the required entry process.
• Respond to member questions, requests, and concerns, and escalate unresolved issues to management without delay.
• Manage maintenance logs, member fitness profiles, phone inquiries, and group fitness bookings.
• Report unsafe conditions or emergency situations to management immediately.

Club operations and administration

• Keep the front desk and lobby tidy and presentable throughout the day.
• Track retail targets and help the club stay aligned with assigned sales goals.
• Contact members with overdue dues or unpaid down payments.
• Work with maintenance and cleaning staff to quickly resolve upkeep or cleanliness issues in the club.

Qualifications and working style

• You should bring a high-energy approach, a warm personality, and a consistently positive attitude.
• Strong people skills and clear communication are important, including professional phone manners.
• A strong service mindset, diplomacy, and professionalism are essential.
• You must be able to understand and carry out both spoken and written instructions.
• The role requires the ability to manage multiple tasks accurately and pay close attention to detail.

Education and certification

• A high school diploma or GED is required.
• Current CPR/AED certification is required.

Benefits

• Employee discounts
• Opportunity to grow into more advanced roles

Additional information

This position is available in both full-time and part-time formats, though the listing is marked as part-time. The pay rate provided is $12.00 per hour. If you have a disability under applicable law and would like to discuss accommodations related to the hiring process, you may contact the employer directly using the details provided in the source. The role is with an independently owned franchise, and hiring decisions are handled by that franchise location.