- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Job description
About the Role
Embark on a fulfilling career as a Front Desk Agent at Waldorf Astoria Doha Lusail, where your interactions brighten guests' experiences. This role goes beyond managing check-in and check-out processes; it's about creating welcoming and memorable stays by sharing the warmth of hospitality with every guest.
Key Responsibilities
- Extend a genuine and warm greeting to guests as they arrive, managing the check-in process efficiently—verifying guest details, assigning rooms, distributing keys, and facilitating bell services.
- Ensure a smooth check-out procedure by verifying billing details, processing payments, issuing receipts, and accurately handling the point-of-sale system.
- Possess and share thorough knowledge about hotel features, various room types, current rates, promotional offers, and local attractions to address guest queries effectively.
- Promote hotel amenities and services through effective upselling strategies to optimize room occupancy and additional service revenue.
- Attend promptly to guest requests and concerns with empathy and urgency, managing all communications and messages professionally.
Qualifications and Attributes
Success at Hilton stems from core values focused on hospitality excellence and integrity. Ideal candidates demonstrate a passion for delivering warmth and genuine service, consistently acting with honesty and accountability. Leadership qualities, teamwork spirit, ownership of tasks, and a proactive approach to every moment are essential attributes to thrive in this role.
About Hilton
As a global hospitality leader, Hilton has welcomed over 3 billion guests and remains committed to enriching both guest experiences and employee culture. Recognized repeatedly as a top workplace worldwide, Hilton fosters growth and career development, making it a prime destination for those seeking meaningful careers in hospitality.
Join us and contribute to creating magical stays, while advancing your own professional journey in an award-winning work environment.