Front Desk Agent Part-Time $16/hr

Role Overview

The Guest Services Representative (code 402110) works in the Rooms department and reports to the GSM, AGM, or GM. This is a non-exempt position focused on delivering a welcoming and high-quality guest experience at the hotel front desk.

Job Summary

In this role, you will be the first point of contact for hotel guests. Your day-to-day work includes checking guests in and out, managing reservations, answering questions, and resolving guest concerns so that each stay feels smooth and memorable.

Core Duties

• Welcome guests as they arrive, complete the check-in process, and share details about hotel features, services, and amenities.
• Process departures, verify charges, and handle payment collection accurately.
• Receive and route phone calls, respond to guest questions, and help resolve issues.
• Create, update, and cancel reservations when needed.
• Offer local recommendations for attractions, dining, and activities.
• Keep the front desk workspace neat, orderly, and presentable.
• Support luggage handling and other guest service needs as required.
• Maintain the property’s service and hospitality standards consistently.

Qualifications

A high school diploma or equivalent is required. College coursework or hospitality training is preferred. Prior experience in customer service, hospitality, or a similar role is also preferred. The role calls for strong communication, interpersonal ability, and comfort working in a busy, fast-moving environment. Basic computer knowledge is necessary, and familiarity with hotel reservation systems is an advantage. Flexibility to work evenings, weekends, and holidays is required.

Work Environment

This position is based in a professional hotel setting. You will regularly use common office tools such as computers, telephones, and photocopiers. The environment is typically moderately noisy.

Compensation

Pay is competitive and depends on experience.

Equal Opportunity

The employer is an equal opportunity provider and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable accommodation may be provided to qualified individuals with disabilities so they can perform the essential duties of the role.

Additional Information

This description is not exhaustive. The direct supervisor may assign additional reasonable duties as needed. The employer may also update the job description, responsibilities, duties, or working hours based on business requirements.

Physical Requirements

You should be able to stand and walk for long periods. Occasional lifting of up to 5 pounds is part of the job. Good visual and hearing ability is needed to communicate with guests, answer calls, and complete tasks safely. Reasonable accommodations may be available to support individuals with disabilities in performing the role.