Fraud Specialist I

Role Overview

This regular full-time position is based in Charlotte, North Carolina and follows a first-shift schedule in the United States. The role focuses on investigating fraud-related cases and alerts across multiple intake channels, evaluating account activity, and making decisions in line with company and department policies, procedures, and applicable regulations.

What You’ll Do

• Review fraud solution service delivery cases and alerts, then determine the appropriate action.
• Use banking platforms to examine transactions and confirm that service delivery requirements are met.
• Carry out client research to support investigations.
• Apply sound judgment and critical thinking when deciding on alert outcomes.
• Work with internal and external systems to gather information needed for investigations.
• Close cases and alerts efficiently while meeting required timelines.
• Coordinate and communicate effectively with internal teams, external partners, and clients.
• Take part in fraud training such as webinars, reading materials, and self-study to stay current on changing laws and regulations.

What We’re Looking For

• A high school diploma or equivalent, plus related training.
• At least 1 year of experience in banking, financial services, or a related field, ideally in branch operations, audit, compliance, legal, risk, or lending.
• Ability to learn and execute complex processes while following department procedures, policies, and regulations.
• Strong investigative, analytical, and decision-making abilities.
• Good time management and task prioritization skills.
• Effective interpersonal, client service, and communication skills.
• Comfort using standard computer tools, including Microsoft Office applications.
• Ability to perform well in a fast-moving, high-pressure, and changing environment.
• Willingness to work flexible hours as needed.

Preferred Background

• Associate degree.
• Previous experience in investigation, law enforcement, or lending.
• Knowledge of fraud regulations and compliance obligations, including reporting and record-retention requirements.
• Prior experience in a fraud or compliance-related position, either customer-facing or operational.

Benefits and Additional Information

Eligible regular teammates working 20 hours or more per week may receive benefits, with specific eligibility depending on the division. The benefits package may include medical, dental, vision, life insurance, disability coverage, accidental death and dismemberment insurance, tax-advantaged savings accounts, and a 401(k) plan. Team members also receive at least 10 days of vacation in the first year, prorated by hire date and full-time or part-time status, along with 10 prorated sick days and paid holidays. Depending on the role and division, additional options may include a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

Accommodation and Compliance

If you need help with the application because of a disability, you may request a reasonable accommodation by email. This contact is only for accommodation requests. The employer is an equal opportunity provider and a drug-free workplace. The company also follows applicable employment verification and right-to-work requirements.

Job Details

Employment type: Regular. Language fluency required: English. Work shift: 1st shift. The role is located onsite in Charlotte, NC.