Fraud Monitoring Senior Analyst

Role overview

TP is hiring a Fraud Monitoring Senior Analyst in Qatar to support a bank’s 24/7 fraud operations. This position is centered on live fraud surveillance, case review, investigation support, and rapid escalation while also helping the team stay aligned with QCB Anti-Fraud Communication Mechanism (AFCM) requirements. The role acts as the key operational escalation contact during assigned shifts.

Core responsibilities

• Keep watch over fraud alerts around the clock, including nights, weekends, public holidays, and other off-hours, using system-generated alerts and inputs from other channels such as call centers and other institutions under AFCM.
• Sort, assess, and rank alerts based on approved risk thresholds and escalation rules.
• Examine suspicious activity across digital banking, payment rails, wallets, PSP-linked activity, and branch-originated alerts.
• Work on high-risk fraud alerts by taking prompt action and escalating as needed.
• Reach out to customers when required to confirm transactions, validate activity, and collect relevant details through approved communication scripts.
• Take preventive steps within the limits of the role, such as flagging activity, applying temporary restrictions, or escalating cases.
• Escalate confirmed, complex, or high-risk matters immediately to permanent staff according to escalation matrices, shift coverage arrangements, and AFCM timelines.
• Record all actions, findings, and communications accurately in case management tools and registers.
• Serve as the main operational point of contact for fraud reports received outside normal business hours.
• Handle fraud-related communication from customers, financial institutions, and payment providers in line with approved procedures.
• Provide calm, professional, and reassuring communication to affected customers during suspected fraud situations.
• Support interbank fraud handling by logging recall requests, gathering evidence, and escalating urgent matters to permanent staff.
• Protect confidentiality and personal data in all communications with customers and external parties.
• Carry out protection actions such as customer contact, transaction checks, account safeguarding, and incident updates in a timely manner.
• Coordinate with banks, PSPs, and other institutions under AFCM processes to aid recovery and interbank fraud response.
• Work in line with service-level commitments with internal teams to improve turnaround times.
• Respond to Ministry of Interior and law-enforcement queries or requests received outside working hours using approved templates and escalation paths.
• Stay within defined authority levels at all times.
• Follow approved fraud response procedures, escalation playbooks, and AFCM communication templates.
• Keep accurate logs of alerts, registers, customer contacts, escalations, actions taken, and pending items.
• Support permanent staff by preparing complete case details for timely decisions.
• Take part in shift handovers to ensure continuity of ownership and awareness of active cases.
• Follow internal controls, data protection rules, and information security requirements.
• Ensure fraud incidents detected through EFMS or operational channels are logged, assessed, escalated, and tracked through closure.
• Analyze alert-parameter performance and recommend rule changes or enhancements when fraud patterns shift or new suspicious behavior appears.
• Route suspicious internal fraud incidents to the fraud investigations team for further review.
• Contribute to studies, manuals, and updates related to new regulations and international standards.
• Maintain an updated record of suspected risk events, their status, impact, and actions taken.
• Keep knowledge current on fraud patterns, social engineering tactics, digital fraud, and payment fraud trends.
• Join training on fraud monitoring, customer engagement, escalation handling, and system usage.
• Be ready to work effectively in a 24/7 rota, including nights, weekends, and public holidays.
• Share feedback on emerging fraud trends and operational issues to help improve processes.
• Support ongoing improvement of fraud detection and response capabilities.
• Stay current with developments in the professional field.
• Comply with QCB instructions, AFCM requirements, and the bank’s compliance, fraud control, AML/CFT, data protection, and information security frameworks.
• Support audits and regulatory reviews by providing accurate operational records through permanent staff when requested.
• Preserve confidentiality, data protection, and ethical standards at all times.
• Maintain the knowledge needed to remain fully qualified for the role.
• Follow HR attendance expectations and uphold the highest standards of professionalism.
• Protect commercially sensitive information through strong data handling and confidentiality practices.
• Keep all information learned during daily duties strictly confidential.

Required profile

The employer is seeking an experienced fraud operations professional with strong attention to detail, a proactive mindset, and the ability to solve problems quickly in a live banking environment.

• A bachelor’s degree in Banking, Finance, Accounting, Business Administration, Information Systems, Customer Service, or a related discipline is required.
• About 3 to 4 years of relevant experience in fraud monitoring, call-center fraud handling, AFCM processes, banking operations, or compliance, preferably in a 24/7 setup.
• Prior exposure to real-time fraud monitoring or customer verification is preferred.
• Strong working knowledge of MS Office tools, especially Excel, Word, and Outlook.
• English communication is required; Arabic communication is preferred.
• Ability to speak clearly and professionally with customers, internal teams, other banks, and authorities during fraud incidents.
• Strong analytical and investigative capability.
• Ability to assess suspicious activity under pressure and within tight timelines.
• Excellent verbal communication for customer interactions.
• Good written documentation skills.
• High attention to detail and discipline in following procedures.
• Willingness to work rotating shifts, including nights, weekends, and public holidays.
• Comfort working in a continuously rotating 24/7 environment.

Benefits

• Competitive pay aligned with experience and market norms.
• Health and wellness coverage.
• Opportunities for learning, development, and career growth.
• Inclusive workplace culture that encourages collaboration.
• Access to professional networks and learning resources.
• Annual bonus and incentive opportunities based on performance.
• Paid leave support to help maintain work-life balance.

Additional information

This role is based in Qatar and follows an onsite work arrangement. The schedule includes continuous monitoring coverage across nights, weekends, and public holidays as part of a 24/7 fraud operations function.