Fraud and Scams Investigations Manager

About the Organisation

Beyond Bank Australia is a large member-owned mutual bank with a credit union background, serving more than 300,000 members through over 50 branches across the country. The organisation is guided by a purpose of helping create better lives for its members and communities.

It is also a Certified B Corp, recognised for meeting rigorous standards of social and environmental performance. Its values include Member Obsession, Empowering Communities, Shared Ambition and Championing Sustainability, and team members are expected to demonstrate behaviours such as Own It, Call it Out, Be Respectful, Bring Your A Game, Make A Difference and Right Things Right Way.

Role Summary

This national full-time position works on a hybrid basis and involves 75 hours per fortnight. The salary range is $125,000 to $138,000 per year, inclusive of superannuation.

The Fraud and Scams Investigations Manager is responsible for leading the organisation's end-to-end capability to detect, investigate and help prevent fraud and scam activity. The role combines strategic direction, operational oversight and technical expertise to reduce losses, safeguard customers and assets, and improve controls through better detection and prevention methods.

Key Responsibilities

• Direct the day-to-day work of Fraud/Scam Analysts, making sure priorities are clear and tasks are completed accurately and on time.
• Provide coaching, mentoring, feedback and knowledge transfer to strengthen investigative capability and the practical use of controls to reduce fraud and scam risk.
• Review and improve transaction monitoring rules and typologies used to identify fraud and scam behaviour.
• Lead the enhancement of fraud and scam prevention tools and technology, ensuring improvements to the control environment are effective and cost conscious.
• Keep accurate records of fraud and scam cases and recommend ways to reduce future risk.
• Respond to requests for information from law enforcement, government agencies, non-government organisations and other external parties, and assist with submissions that explain risks and support stronger controls.
• Oversee complex investigations, support the team during busy periods, conduct quality checks, and build a strong performance culture.
• Work closely with internal stakeholders, financial institutions, law enforcement and industry bodies to progress financial crime matters and support prosecution where appropriate.
• Act as a trusted adviser to senior leaders and Board Committees by sharing insights on fraud risk, informing strategy and raising organisational awareness.
• Engage sensitively with affected members to ensure investigations are thorough and appropriate support is provided.

Requirements

• Proven and extensive experience handling fraud and scam investigations.
• Strong command of investigative methods, including detailed transaction analysis and customer/entity profiling to detect suspicious patterns, behaviour and networks.
• Solid understanding of risk management approaches for building and maintaining policies and procedures that address fraud and scam exposure.
• Good knowledge of AML/CTF Act and Rules reporting obligations, especially suspicious matter reporting.

Additional Information

The role sits within the Financial Crimes team, a group focused on delivering strong support to members across face-to-face, online and phone-based interactions.

Beyond Bank welcomes applicants from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ communities and culturally diverse communities. The organisation is committed to an accessible recruitment and employment experience and can provide adjustments to the application, selection, assessment process or workplace access for candidates who require them.

Employee benefits include three additional paid work-life balance days, paid volunteer days, access to employee discounts, health and wellbeing initiatives, employee and family assistance, a flexible and diverse working environment, and career development through training and coaching.

The recruitment process may include a phone screen, video screen, virtual or face-to-face interview, psychometric testing and relevant background checks. Some roles may require four weeks of mandatory full training.

Recruitment agencies are asked not to contact the organisation about this vacancy. Applications cannot be submitted by email and must be made through the online portal.

By applying, candidates consent to pre-employment screening at the organisation's expense, which may include APRA, ASIC, bankruptcy, National Criminal History Check, VEVO, adverse media check and reference checks.

The organisation also notes that it uses business as a force for good as a Certified B Corp.

Work Arrangement

This is a hybrid role and a national position.

Compensation

Salary range: $125,000 to $138,000 per annum, including superannuation.