Food & Beverage Service Supervisor

About the Role

Four Points by Sheraton offers a straightforward, comfortable hospitality experience with a modern touch. As a Food & Beverage Service Supervisor, you will help create a welcoming atmosphere for travellers, support the team, and ensure service is delivered smoothly and consistently. This is a non-management, full-time position based in Auckland.

Key Responsibilities

• Oversee service during restaurant operating periods and make sure guests receive attentive, high-quality care.
• Deliver warm, genuine hospitality across the full food and beverage journey.
• Identify guest needs and respond in a way that helps them feel relaxed and well looked after.
• Support bar operations when needed.
• Act as a confident and approachable supervisor who assists and encourages waitstaff.
• Keep the outlet well stocked, tidy, and ready for service at all times.
• Guide the food and beverage team through day-to-day operational duties.
• Develop positive relationships with both repeat and new guests to encourage future bookings.
• Organise and carry out team-building activities so associates feel connected to the Four Points team.

What We’re Looking For

• An up-to-date RSA.
• Prior experience in a supervisory or managerial setting.
• Legal working rights in New Zealand.
• Strong motivation to grow within the hospitality industry.
• Ability to stay energised and effective in a busy, fast-moving environment.
• A practical mindset, confidence, and a solution-oriented attitude.

Benefits

• Discounts on food, beverages, and hotel stays for you, your family, and friends, including at Marriott International properties.
• Access to globally recognised training, development opportunities, and career growth within Marriott International.
• Support for physical, emotional, and financial wellbeing through the Employee Assistance Program.
• Employee referral incentives, including paid rewards for referring friends who join.
• Opportunity to work within the world’s largest hotel network, with a focus on equality, diversity, and inclusion.

Additional Information

Job Number: 26043533

Job Category: Food and Beverage & Culinary

Location: 396 Queen Street, Auckland, New Zealand, 1010

Schedule: Full Time

Remote status: Not remote

Position type: Non-Management

Four Points by Sheraton is part of Marriott International’s Select portfolio and is committed to putting people first. The workplace values equal opportunity and welcomes applicants from all backgrounds, including different cultures, talents, and experiences. The company does not discriminate on any protected basis, including disability, veteran status, or any other basis protected by law.

The brand is built around simple, honest hospitality where guests can feel at ease and enjoy service that is friendly, genuine, and approachable. Team members are encouraged to support one another while delivering exactly what travellers need in a clear and uncomplicated way.