Food & Beverage Attendant

Company Overview

NH Collection Hotels & Resorts features distinctive hotels located in iconic buildings across Europe, Latin America, the Middle East, Asia, and other regions. Our properties offer an eclectic and elegant ambiance designed to inspire unforgettable experiences. We cater to business travelers, friends, and couples who appreciate premium service, focusing on wellbeing, cuisine, culture, and indulgence. Join us if you are passionate about creating memorable guest moments.

Job Summary

The Food & Beverage Attendant delivers top-tier guest service by efficiently and professionally serving food and beverages. This role includes order taking, guest service, maintaining cleanliness, handling requests, and ensuring a positive dining atmosphere inline with company standards.

Primary Responsibilities

• Greet and welcome guests warmly and professionally.
• Present, explain menu items and highlight promotions or specials.
• Accurately take and serve food and beverage orders following service protocols.
• Respond quickly to guest inquiries, requests, or complaints ensuring satisfaction.
• Prepare and maintain dining areas by setting tables with appropriate tableware, linens, and condiments.
• Keep dining spaces clean and reset tables promptly throughout service.
• Assist with buffet setup, restocking, and disassembly as needed.
• Process guest billing and payments accurately according to company policies.
• Adhere to opening and closing procedures for the assigned outlet.

Food & Beverage Knowledge

• Maintain comprehensive knowledge of menu items, ingredients, and preparation methods.
• Promote menu offerings and upsell to enhance the guest experience and increase sales.
• Convey special dietary requests accurately to the kitchen team.
• Ensure food is served at proper temperature and presented attractively.

Health, Safety, and Hygiene

• Follow food safety, HACCP guidelines, and hygiene regulations rigorously.
• Maintain a high level of personal grooming and professional presentation.
• Keep workstations, equipment, and dining areas clean and sanitary.
• Comply with all health, safety, and emergency protocols.

Teamwork and Communication

• Collaborate with kitchen and service staff to facilitate smooth operations.
• Participate in departmental meetings and training sessions.
• Support colleagues during busy periods.
• Maintain clear communication with supervisors and team members.

Qualifications and Skills

• Minimum education: High School Diploma or equivalent.
• Preferably prior experience in restaurant, hotel, café, or hospitality settings.
• Basic understanding of food and beverage service standards.
• Knowledge of food safety and hygiene best practices.
• Strong customer service orientation with excellent interpersonal and communication skills.
• Ability to maintain composure and efficiency in a fast-paced workplace.
• Good organization, multitasking, and numerical proficiency including cash handling.
• Team player eager to learn and contribute positively.