Food & Beverage Attendant

Company Overview

Te Arikinui Pullman Auckland Airport is a five-star airport hotel situated immediately beside Auckland International Airport. The property features 311 well-appointed guest rooms and delivers a premium New Zealand hospitality experience.

Guests are welcomed into an informal lobby space and can enjoy sweeping views from the rooftop bar and dining venue, Te Kaahu. The venue is positioned as a distinctive dining destination that combines culinary excellence with the richness of Māori heritage and the natural beauty of Aotearoa.

Role Summary

This Food & Beverage Attendant position is a lively, guest-facing role focused on creating memorable service moments. It suits someone who enjoys staying active, working closely with a team, and contributing to a vibrant hospitality environment.

What You’ll Do

• Welcome guests warmly and provide hospitality that makes people feel comfortable and valued.
• Deliver food and beverages efficiently while remaining active and engaged throughout service.
• Build strong menu knowledge so you can answer questions, offer suggestions, and improve the dining experience.
• Stay alert to guest needs, think ahead, and help the team keep service flowing smoothly in a busy setting.
• Collaborate with coworkers to ensure each guest receives a seamless and enjoyable experience.
• Follow food safety practices, stay aware of allergens, and help maintain a safe dining environment.

What We’re Looking For

• Prior hospitality experience, ideally in medium to large restaurants; experience in a 5-star hotel is an added advantage.
• At least 3 years of customer service experience with a genuine focus on guest satisfaction.
• Clear and confident communication skills, both face-to-face and over the phone, including professionally taking room service orders.
• A positive, proactive attitude and the ability to bring energy to the team.
• Comfort operating in fast-paced situations, handling multiple tasks, and staying calm under pressure.
• Barista or coffee-making experience is highly desirable.

Benefits and Perks

• Access to Accor Academy with the opportunity to learn while earning.
• Flexible working arrangements designed to suit different lifestyles.
• Discounts on dining and accommodation worldwide.
• Complimentary meals provided during shifts.
• Paid parking at Park & Ride Auckland Airport.
• Paid birthday leave and paid wellness leave.
• Referral bonuses through the Refer a Friend programme.
• Access to Accor’s parental leave scheme.
• Free and confidential support through the Employee Assistance Program.

Diversity and Inclusion

The employer is committed to building an inclusive workplace and encourages applications from diverse talent. Reasonable adjustments can be provided during the recruitment process if needed.