Food and Beverage Supervisor

Overview

The Food and Beverage Supervisor leads a specific restaurant section at Rosewood Red Sea to ensure outstanding food and beverage service aligned with Rosewood's ultra-luxury brand standards. This role emphasizes leadership, operational efficiency, and delivering personalized, memorable dining experiences. The supervisor acts as the main guest liaison within the section, resolving issues promptly and coordinating the service team effectively throughout all service periods. Collaborative engagement with Culinary and Beverage departments is essential to uphold superior guest satisfaction and outlet success.

Key Responsibilities

• Oversee and guide the service team to maintain compliance with Rosewood, Forbes, and LQA standards consistently.
• Deliver exceptional and personalized dining encounters by engaging guests proactively and ensuring attention to detail.
• Maintain standards for service sequences, outlet procedures, and luxury hospitality in all service periods.
• Serve as the primary contact for guests within the assigned restaurant section.
• Maintain a prominent presence on the dining floor to guarantee smooth operations and exceed guest expectations.
• Manage table assignments, timing, and staff performance to optimize operational flow.
• Maintain thorough knowledge of menu items, beverages, preparation techniques, promotions, and daily specials.
• Assist associates in recommending menu selections and addressing guest queries, special dietary needs, and allergies confidently.
• Anticipate guest requirements and take proactive steps to enhance the dining experience.
• Address guest feedback and concerns promptly and professionally ensuring their satisfaction.
• Collaborate closely with Culinary, Beverage, and other departments to ensure timely food and beverage delivery.
• Ensure all orders are accurately taken, served, and cleared following established standards and timelines.
• Supervise cleanliness, organization, and readiness of dining areas, service stations, and equipment.
• Support VIP services, special events, group bookings, and guest recognition initiatives.
• Communicate guest preferences and recovery opportunities effectively to the team and ensure action.
• Help foster a culture focused on service excellence, attention to detail, and ongoing improvement.
• Support outlet revenue goals by encouraging effective sales techniques and monitoring suggestive selling and upselling practices.
• Verify correct billing and posting of guest charges.
• Identify opportunities to enhance operational productivity and minimize waste of resources.
• Assist with inventory control, stock management, and monthly counts.
• Monitor losses from breakages or waste and take corrective measures.
• Support cost control and revenue improvement initiatives.
• Track business levels, forecasts, and outlet performance daily.
• Lead by example maintaining professionalism, grooming, and service standards.
• Motivate, coach, and guide service associates, including conducting briefings and on-the-job training.
• Help onboard new team members and ensure effective station allocation.
• Build teamwork, promote positive workplace culture, and provide performance feedback.
• Identify training opportunities and support employee development.
• Support management in service standards, productivity, and employee engagement.
• Embody a culture of accountability, operational excellence, and continuous improvement.
• Adapt leadership style to meet changing business demands and guest expectations.
• Comply with all company policies, hotel procedures, hygiene, HACCP, safety standards, and emergency protocols.
• Maintain confidentiality of company, guest, and associate information at all times.
• Follow safe work practices and report hazards or incidents promptly.
• Maintain flexibility in working hours and respond to operational needs with ownership.
• Act as a brand ambassador, reflecting the company's culture, mission, and values consistently.

Confidentiality

Access to confidential information about the company, guests, associates, and operations requires strict discretion and confidentiality. Such information must not be shared externally without proper authorization.

Health & Safety

• Adhere to safety regulations and hotel procedures.
• Report hazards, defects, incidents, and accidents promptly following protocols.
• Maintain compliance with HACCP and food safety standards.
• Ensure a safe environment for guests and team members.

Additional Information

• Role responsibilities may be adjusted as needed depending on business demands.
• Flexibility in shifts and willingness to take on additional projects and duties is expected.