Food and Beverage Supervisor

About the Role

Hyde Bar & Restaurant is seeking a dedicated full-time Food and Beverage Supervisor to join our acclaimed team in Galway, Ireland. Reporting directly to the Food & Beverage Manager, this role focuses on delivering exceptional, high-end service to all guests and ensures smooth operation of the front-of-house activities.

Key Duties and Responsibilities

• Oversee front-of-house operations to guarantee efficient service and excellent customer experiences.
• Ensure that food and drinks meet the restaurant's standards regarding presentation and quality.
• Maintain cleanliness and organization in service areas, upholding health and safety standards.
• Respond professionally to customer inquiries, requests, and complaints in a timely manner.
• Supervise and support front-of-house employees including servers, assistants, and trainees.
• Provide training, guidance, and mentorship to maintain high levels of service.
• Manage task allocation among staff to facilitate smooth service delivery.
• Report on staff performance or conduct issues and assist with corrective measures as needed.
• Ensure compliance with Irish health and safety, HACCP, hygiene, and employment laws.
• Follow company policies related to equality, dignity at work, grievance, and disciplinary procedures.
• Oversee proper and safe completion of opening, closing, and shift handover routines.
• Monitor and report stock levels; assist with inventory management, stock rotation, and waste reduction.
• Support management in meeting operational and financial objectives.
• Assist with shift handovers and operational reporting to the Restaurant Manager.
• Exemplify professionalism, punctuality, and a positive attitude in daily tasks.
• Perform any other tasks reasonably assigned to support business needs.

Candidate Profile and Qualifications

• Previous supervisory experience in food service or hospitality is advantageous but not mandatory.
• Strong leadership, communication, and organizational capabilities.
• Ability to thrive in a fast-paced, customer-oriented environment.
• Knowledge of Irish food safety, hygiene, and employment laws is preferred.
• Flexible, dependable, and able to motivate a team effectively.

Compliance and Training

• Legal entitlement to work in Ireland is required.
• Completion of required trainings such as HACCP, Manual Handling, Responsible Service of Alcohol, and Health & Safety may be compulsory.

Company Culture and Values

We embrace values including respect, accountability, customer focus, teamwork, and curiosity to foster a positive workplace.

Employee Benefits

• Access to company events
• Employee discounts
• Food allowances
• Gym membership and wellness programs