Food and Beverage Assistant

About the Role

The Ickworth, part of the renowned Luxury Family Hotels group, is seeking enthusiastic Food & Beverage Assistants to join our team following a recent refurbishment. With a stunning location in the Suffolk countryside, The Ickworth is celebrated for creating memorable family experiences in a beautiful heritage setting. This position offers a fantastic opportunity to be part of a dedicated hospitality team focused on delivering exceptional service and memorable moments for guests of all ages.

Responsibilities

• Collaborate with colleagues and the kitchen team to ensure an outstanding guest experience, embodying the values of the Luxury Family Hotels brand.
• Engage warmly with visitors, using your personality to leave lasting positive impressions, especially for families with young children.
• Maintain a safe dining environment by staying knowledgeable about the full menu, particularly regarding allergens and dietary requirements.
• Consistently keep all food and beverage areas clean and hygienic in strict accordance with health and safety guidelines.

Requirements

• Prior hospitality experience is advantageous but not essential; a passion for customer service is central.
• Display a proactive and helpful attitude at all times, delivering service with warmth and professionalism.
• Strong communication and teamwork skills are essential for success in this role.
• Availability to work varied shifts, including weekends and holidays, is required to meet the needs of the hotel.
• A commitment to maintaining high standards of cleanliness and presentation throughout the working area.

Perks and Benefits

• Opportunities for professional growth through extensive training and industry-recognised apprenticeship programs.
• Celebrate your birthday with an extra paid holiday.
• Access to EarlyPay, allowing advance access to earned salary if needed.
• Cycle to Work scheme to promote a healthy commute.
• Complimentary Help@Hand health and wellbeing services, including virtual GP, mental health, and physiotherapy support.
• Life assurance cover to support your loved ones.
• Enhanced maternity and paternity leave packages.
• A paid volunteering day annually to support charitable or fundraising activities.
• Exclusive discounts at major retailers via the LFH Benefit Hub.
• 50% discount on food, beverages, and spa treatments at Luxury Family Hotels.
• Significant concessions on hotel stays for employees, friends, and family.

Additional Information

• The workplace is situated in a scenic, somewhat secluded location; personal transport may be necessary.
• Luxury Family Hotels is committed to fostering an inclusive and accessible work environment, valuing diversity and equal opportunity for all team members.