FM Systems & Data Subject Matter Expert | 38 Hours Weekly | Balcatta Support Centre

About the Role

Sodexo, a global leader in integrated facilities management employing over 400,000 people worldwide including thousands in Australia, is looking for an FM Systems & Data Subject Matter Expert (SME). This role is pivotal in supporting Facilities Management (FM) platform users to maximize business and contractual outcomes by ensuring system applications are effective and aligned with company standards.

Key Responsibilities

• Maintain and manage content and application use of FM platform systems to ensure fit-for-purpose operation supporting business plans and compliance.
• Lead system usage and administration within FM platforms to drive maintenance performance improvements, coaching stakeholders on consistent application of systems aligned with strategic business goals.
• Develop first principles bid models aligned with Sodexo's standard maintenance practices and Statements of Work (SoW).
• Translate bids and pre-commencement activities into system inputs ensuring alignment with Sodexo operational norms.
• Ensure all contracts meet compliance and quality assurance standards with complete and accurate application of standard tactics.
• Drive continuous improvement initiatives so systems accurately reflect operational realities and satisfy contractual obligations, adapting to positive changes.
• Administer databases within Computerised Maintenance Management Systems (CMMS) including locations, assets, maintenance plans, and performance reporting.
• Support master and transactional data management across multiple CMMS platforms such as D365 CE & FO, Urbanise, and Maximo.
• Perform CMMS administrative tasks like adjusting preventive maintenance schedules, modifying asset/location data, creating job plans, and setting up new sites/contracts.
• Collaborate with FM operations and projects teams to extract, load, and validate data within CMMS systems; assist in data template development and reporting.
• Coordinate with vendors, subcontractors, and FM teams to enter preventative and corrective maintenance information into CMMS platforms.
• Lead setup of new contracts by conducting due diligence projects and populating system load data for CMMS integration.
• Troubleshoot CMMS process or data issues, working with specialists and vendors to resolve problems effectively.
• Assist in measuring and reporting key performance indicators regularly by improving processes and analyzing both quantitative and qualitative data to recommend improvements.
• Ensure data integrity and effective management of asset data across all contracts within nominated CMMS systems.
• Contribute to bid teams with expertise on systems and data solutions during new tender preparations.
• Provide support during contract transitions and mobilization phases.
• Maintain high organization, time management, and critical thinking skills to set priorities and manage multiple tasks efficiently.
• Adhere strictly to safety regulations in all duties performed.
• Conduct root cause analysis for problems within complex integrated software environments.
• Create and update process documentation such as flowcharts, procedures, user guides, and standards to facilitate easy understanding for end users and non-experts.
• Support reporting capabilities for contracts designing real-time and ad hoc reports from diverse data sources.

Required Skills & Knowledge

• Proficient in Power BI report development and advanced use of the Microsoft Office suite.
• Strong expertise in asset management workflows, maintenance planning, work management, and field service systems including their process lifecycles.
• Solid experience and knowledge of ERP systems and various Computerised Maintenance Management Systems (CMMS).
• Understanding of asset registers and classification aligned with maintenance needs.
• Familiarity with Australian Standards and OEM manuals relating to preventative maintenance schedules.
• Exceptional communication skills, both oral and written, capable of developing comprehensive process documents and clear guides.
• Ability to troubleshoot and resolve system-related problems effectively.

Qualifications & Experience

• Trade qualification.
• Diploma in Asset Management or equivalent minimum qualification.
• Certification in CMMS systems administration.
• Experience managing master data and administration within CMMS environments.
• Knowledge of zero-based budgeting principles.
• Experience in maintenance planning roles.

Additional Information

• This role offers competitive remuneration and employment stability within a vital service industry.
• Employees have access to over 100 retail discounts and various salary packaging benefits.
• Join a supportive team environment with strong camaraderie.
• Opportunities exist for professional development and career progression within Sodexo.

How to Apply

Interested candidates are encouraged to submit their resumes detailing relevant experience and availability. The recruitment team will contact shortlisted applicants for further discussions and to provide more information about the position.