First Mile Hub Senior Coordinator - Maadi

About the Company

Bosta, founded in 2017, provides overnight delivery services for e-commerce businesses in Egypt. The company uses technology to help businesses manage delivery operations more efficiently and aims to modernize logistics by combining digital tools with hands-on operational expertise.

Its platform allows businesses to monitor orders, stay connected with couriers, and manage deliveries through a single system.

Role Overview

This position is responsible for coordinating hub communications and keeping daily hub operations running smoothly. The role acts as a link between Customer Service, Account Management, and Operations teams, with a strong focus on issue resolution, SLA adherence, and cross-functional coordination.

Job Code: 2024OPER-349

Key Responsibilities

• Accept newly collected pickups recorded on Bosta flyers.
• Check that couriers have correctly written the tracking number on each flyer.
• Log incoming pickup shipments in the system and update the “Receiving Pickups” sheet with tracking details.
• Coordinate daily shipment dispatch and organize parcels according to delivery location.
• Assign cash-collection and refund shipments to courier routes and send those routes to the Stars app.
• Process undelivered shipments in both the system and the productivity sheet.
• Obtain the recipient’s signature and ID number for zero-COD delivered shipments.
• Collect signed hard copies for returned shipments from the business.
• Track Stars wallets and verify that deposited COD amounts match the collected amounts each day.
• Place daily verification calls for undelivered or canceled shipments.
• Mark refused shipments as canceled in the system.
• Move canceled orders beyond the 24-hour hub holding period to the sorting facility team using the “Transfer to Hub” process.
• Send handover emails to the sorting facility team with the total shipment count, seal number, tracking numbers, and shipment status details.
• Carry out other duties related to the role as needed.

Requirements

• Applicants should have 6 months to 1 year of experience in logistics, e-commerce, or shipping operations.
• This role is open only to graduates.

Additional Information

Artificial Intelligence Notice: AI tools may be used during parts of the recruitment workflow, such as screening applications, reviewing resumes, or evaluating responses. These tools support the hiring team but do not replace human decision-making. Final hiring decisions are made by people. For questions about how your data is handled, you may contact the company directly.

Who Can Apply

Graduates with 6 months to 1 year of relevant experience in logistics, e-commerce, or shipping are eligible to apply.