Finastra Fusion Trade Innovation Application Support Specialist

About the Role

We are seeking a proactive Application Support Specialist with substantial hands-on experience in managing and supporting the Fusion Trade Innovation (FTI) platform by Finastra. The role entails daily operational support responsibilities, including ensuring system health, performance, and overall environment stability within the trade finance domain.

Key Responsibilities

• Deliver Level 2 and Level 3 support for Fusion Trade Innovation production systems.
• Continuously monitor system health, logs, batch job executions, and transaction flows.
• Investigate and resolve application incidents, defects, and user-generated issues efficiently.
• Collaborate with infrastructure, database, and business units to troubleshoot and resolve problems.
• Maintain agreed Service Level Agreements (SLAs) and guarantee high system availability.
• Track performance metrics of application and servers to identify and rectify performance bottlenecks.
• Support capacity planning initiatives and system tuning activities.
• Analyze logs and performance data to preemptively mitigate potential issues.
• Conduct routine housekeeping such as log maintenance, file system monitoring, storage, archiving, and batch job oversight.
• Ensure stability across development, testing (UAT), and production environments.
• Plan and execute patch management, including upgrades and configuration changes, with thorough validation before and after deployment.
• Assist release deployments and manage rollbacks when necessary.
• Maintain comprehensive system documentation and operational runbooks.

Required Qualifications and Skills

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Between 4 to 7 years of experience in application support, specifically within banking or financial services environments.
• Hands-on expertise supporting Fusion Trade Innovation in live production environments.
• Proficient in application administration, environment management, and performance monitoring tools.
• Experience with Linux/Unix operating systems and database querying using Oracle or SQL.
• Knowledge of job scheduling, batch processing, deployment processes, and patch management lifecycle.
• Understanding of system integrations and interfaces related to trade finance applications.
• Basic to intermediate knowledge of trade finance operations and transaction lifecycles.
• Familiarity with ITIL-based support frameworks and banking production support best practices.

Preferred Skills

• Previous work experience supporting trade finance platforms or banking products.
• Exposure to application performance monitoring and troubleshooting tools.
• Strong aptitude for root cause analysis and resolving complex technical issues.

Soft Skills and Work Model

• Excellent analytical and problem-solving skills.
• Effective communication abilities for incident coordination and team collaboration.
• Willingness to work shifts and participate in on-call support rotations.
• Organized, detail-oriented, and process-focused approach to operational support.