Field Support Manager

About the Company

PTx develops precision agriculture technologies designed to support farmers through every season. As a partnership between AGCO and Trimble, the business is focused on advancing agriculture with farmer-focused tools across land preparation, planting, water management, crop protection, nutrient management, and harvesting. It is recognized for its leadership in mixed-fleet, smart farming, and autonomy solutions.

About the Role

This position is for a Field Support Manager working remotely from Australia. The role is centered on delivering a strong customer experience by providing advanced technical assistance to dealers and end users of the PTx product range. You will also work closely with R&D on upcoming launches, conduct dealer training, assist at trade events, and contribute to PTx documentation and publications.

Key Duties

• Handle technical support calls from growers and dealers during business hours.
• Respond to enquiries and follow up on callback requests in a timely manner.
• Attend site visits when remote troubleshooting is no longer sufficient.
• Share product issues, customer feedback, and future needs with the R&D team for both current and upcoming products.
• Take an active role in launch activities to support successful go-to-market execution for new products.
• Develop and run initiatives that improve customer experience, streamline processes, and strengthen training outcomes.
• Write, update, and edit technical materials such as manuals, bulletins, and product instructions.
• Provide field-based support for issues that cannot be resolved remotely.

Experience and Qualifications

• Background as a tractor or diesel mechanic is ideal, particularly with exposure to GPS and guidance systems.
• At least 3 years of experience supporting precision agriculture equipment.
• Strong troubleshooting ability and a practical, solution-oriented mindset.

Benefits

• Competitive base pay.
• Annual bonus tied to company performance.
• Fully expensed tool-of-trade vehicle.
• Supportive and collaborative workplace culture.

Additional Information

The company values inclusion and believes that a diverse workforce strengthens innovation and better serves farmers. Applicants should be passionate about agriculture and technology, and motivated to contribute meaningfully to the future of farming.

Hiring Requirements

• A National Criminal Check is required as part of the recruitment process.
• Applicants must already have the right to work in New Zealand, as sponsorship for a work visa is not available for this role.