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Field Operations Regional Coordinator
Vijayawada, Andhra Pradesh, India · Full Time
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- Experience
- 5–6 yrs
- Salary
- INR 225,000 – INR 550,000 / year
- Openings
- 1
- Posted
- 4 hours ago
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- Individuals who have completed graduation in any discipline.
- Resume
- Required to apply
Where you'll work
Job description
About Rigved Technologies
Rigved Technologies is a progressive IT services and solutions firm dedicated to pioneering innovation within the IT sector. Our mission is to continually push technological boundaries, helping businesses and leaders adapt and thrive amid a rapidly changing environment.
Job Responsibilities
- Oversee and regulate the deployment, productivity, and compliance of field teams within the region.
- Continuously monitor turnaround time (TAT), service level agreements (SLA), and key performance indicators (KPI).
- Detect performance shortcomings, potential risks, and areas for enhancement, implementing corrective strategies accordingly.
- Lead weekly and monthly operational reviews concerning field activities.
- Develop and deliver MIS reports, dashboards, and analytical insights for management review.
- Proactively identify and resolve operational issues affecting field workforce efficiency, establishing mitigation plans to maintain uninterrupted services and meet targets.
- Monitor and validate daily and periodic field tasks, guaranteeing stakeholders remain informed regarding progress, risks, and results.
- Coordinate field support logistics during festive seasons and periods of high business volume, ensuring proper scaling, escalation support, and readiness for peak demands.
Required Skills and Expertise
- In-depth knowledge of field operations, IT support delivery, and SLA/KPI management frameworks.
- Demonstrated competency in managing vendors and coordinating stakeholders effectively.
- Strong analytical aptitude paired with advanced reporting and problem-solving capabilities.
- Exceptional communication, coordination, and presentation skills.
- Capacity to manage multiple priorities efficiently under high-pressure conditions.
Educational Background and Experience
- A graduate or postgraduate degree in IT, engineering, operations, or a related discipline.
- Five to six years of relevant experience in field operations, IT service delivery, or support management.
- Proven track record in supervising sizable and geographically dispersed field teams.