Field Officer - Facility Management (Housekeeping Services)

Company Overview

We are a comprehensive facility management company specializing in delivering end-to-end operational services, including housekeeping, manpower management, hospitality support, and facility assistance to corporate, hospitality, and commercial clients.

Job Purpose

The Field Officer will oversee and coordinate daily housekeeping activities across designated facility management sites. This role ensures efficient manpower deployment, maintains service standards, monitors hygiene and hospitality metrics, manages client relations, and supports the overall upkeep of facilities.

Key Responsibilities

• Manage daily housekeeping operations at client locations, ensuring seamless service delivery.
• Supervise housekeeping, hospitality, and support service routines actively on-site.
• Perform routine site inspections and operations assessments.
• Enforce strict adherence to company Standard Operating Procedures (SOPs), hygiene criteria, and safety guidelines.
• Identify operational hurdles promptly and implement effective solutions.
• Oversee proper use, maintenance, and inventory control of housekeeping materials, chemicals, and equipment.
• Plan and allocate housekeeping manpower across sites efficiently.
• Manage schedules, attendance, shift replacements, and staff productivity monitoring.
• Conduct training for team members covering service excellence, grooming, hygiene, and handling customer interactions.
• Evaluate team performance and offer ongoing operational guidance.
• Address employee issues and collaborate with HR when necessary.
• Maintain strong client and site coordinator relationships, understanding and aligning with client expectations.
• Handle client feedback, complaints, and recommend service enhancements.
• Conduct regular client meetings and provide operational reports and updates.
• Carry out routine audits for housekeeping operations, ensuring hygiene, cleanliness, and service delivery standards are met.
• Monitor compliance with checklists, SOPs, and drive continuous quality improvement initiatives.
• Prepare daily, weekly, and monthly operational reports, tracking manpower, inventory, consumables, and expenses.
• Liaise with management teams to fulfill operational needs and support cost control and productivity enhancement programs.

Required Skills & Competencies

• In-depth knowledge of hospitality and facility management operations, focusing on housekeeping.
• Experience in housekeeping, hotel, or facility operations is preferred.
• Strong leadership capabilities with effective team management skills.
• Excellent communication and client coordination aptitude.
• Comprehensive understanding of hygiene standards, cleaning procedures, and operational controls.
• Competence in managing multiple teams and locations simultaneously.
• Proactive problem-solving skills and accountability for responsibilities.
• Basic proficiency in MS Office and operational reporting.

Qualifications & Experience

• Graduate or Diploma in Hospitality Management, Hotel Management, Facility Management, or a related discipline.
• 2 to 5 years of experience in operations management roles.
• Prior experience managing housekeeping manpower or facility services is advantageous.

Key Performance Indicators

• Levels of client satisfaction and service quality.
• Compliance with housekeeping quality and cleanliness benchmarks.
• Employee productivity and attendance metrics.
• Operational adherence and audit performance.
• Timely resolution of issues.
• Profitability and efficiency improvements at managed locations.

Working Conditions

• This is a field-centered position requiring frequent visits to operational sites.
• Flexible working hours depending on business demand.
• Comfort with managing housekeeping operations within a dynamic environment is essential.

Compensation

Salary is commensurate with experience and industry norms, ranging between 30000 to 40000 INR per month.