Field Commissions Specialist II

About Aflac

Aflac, a Fortune 500 company, is a leader in voluntary insurance products that provide direct cash payments to policyholders. Recognized for workplace diversity and ethics, Aflac is committed to empowering employees, fostering relationships, contributing to communities, and celebrating successes in alignment with its corporate values.

Location and Work Arrangement

This role is based in Columbus, Georgia, with a hybrid work schedule requiring attendance onsite approximately 60% of the week, with the remaining days remote from within the continental United States.

Role Overview and Expectations

As a member of the Field Commissions team, you will provide essential support for compensating the field sales force, handling inquiries related to sales compensation, rewards, incentives, and deductions, as well as assisting with training or reviewing the work of other team members.

Key Responsibilities

• Manage responses to state-specific compliance issues involving policyholders, payroll accounts, and associates, ensuring timely communication with relevant parties and coordination of supporting documentation for audits and exams.
• Maintain and generate reports from large databases related to commission data; correct commission allocations and ensure data confidentiality and accuracy through regular audits.
• Process data entry tasks including setup of direct deposits for associates; prepare necessary documentation such as forms and requests for wire transfers or stop payments, ensuring all transactions receive proper authorization.
• Respond efficiently to customer inquiries by reviewing departmental data and policies; conduct research for problem resolution and process requests for documents, reports, and replacement checks.
• Establish and administer standard deductions and incentive requests from associates, applying established formulas and guidelines for validation and adjustments, with appropriate communication to involved parties.
• Investigate discrepancies in transaction reports; reconcile accounts by preparing debit/credit requests and correcting records; collaborate across departments to resolve administrative issues.
• Maintain organized electronic and manual filing systems for quick transaction referencing; keep procedural manuals updated.
• Provide assistance in compiling documentation for legal inquiries related to associate compensation as needed.

Qualifications and Skills

• High School diploma or equivalent required, plus two years of relevant experience in field compensation, policy administration, payroll, or insurance-related customer service; or an equivalent mix of education and experience.
• Strong proficiency in Microsoft Office applications including Outlook, Word, and Excel.
• Working knowledge of state and agency regulations, sales hierarchies, Aflac’s products and procedures, departmental databases, and basic accounting principles.
• Excellent communication skills and ability to interact effectively with internal and external customers.

Compensation and Benefits

The position offers a salary range between $40,000 and $55,000 annually, with salary considerations based on education, experience, licensure, certifications, and location. Additional benefits include medical, dental, vision, prescription coverage, flexible spending accounts, supplemental Aflac policies at no employee cost, 401(k) plans, annual bonuses, company stock purchase opportunities, paid holidays, and paid time off up to 20 days annually. Eligibility for state-mandated sick leave and other leaves of absence are provided in compliance with applicable laws.