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- 5 hours ago
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Job description
About Experian
Experian is a leading global data and technology company, facilitating opportunities for individuals and enterprises on a worldwide scale. We transform lending protocols, combat fraud, streamline healthcare, provide digital marketing solutions, and generate insightful analytics across various industries such as automotive and agrifinance. We empower millions to achieve their financial goals efficiently and cost-effectively.
Operating in diverse sectors including financial services, healthcare, automotive, insurance, and more, Experian leverages people and cutting-edge technology to harness the power of data and drive innovation. Listed on the London Stock Exchange (EXPN) and part of the FTSE 100 Index, we employ 25,200 personnel in 32 countries, with headquarters in Dublin, Ireland.
Role Overview
As a Field Collections Officer, your primary responsibility is to conduct onsite visits to clients for the collection of overdue payments while negotiating repayment plans.
Key Duties
- Conduct client visits to recover outstanding debts and arrange suitable payment agreements.
- Maintain meticulous documentation of all collection efforts and client communications.
- Evaluate clients' financial conditions to propose viable resolutions.
- Adhere strictly to applicable laws and regulations throughout collection activities.
- Provide regular updates to the Collection Manager regarding collection progress and any concerns.
- Address client inquiries and resolve disagreements courteously and professionally.
- Work collaboratively with internal teams to enhance collection methodologies and operational procedures.
Candidate Profile
- A zeal for contributing to the achievement of collection management objectives.
- Consistent delivery of outstanding results in line with set targets.
- Reporting directly to the Collection Manager.
- Previous experience in collections, accounts receivable, customer service, or contact center environments is advantageous.
- Fresh graduates are encouraged to apply.
- Demonstrated personal accountability and drive to accomplish both personal and team goals.
- Positive attitude contributing to a collaborative and encouraging workplace culture.
Additional Information
At Experian, we cherish individuality and foster a people-centric, inclusive, and purpose-driven culture celebrated globally with recognitions such as World's Best Workplaces™ 2025 and Great Place to Work™ across over 26 countries. As an Equal Opportunity and Affirmative Action employer, we are committed to accommodating candidates with disabilities or special requirements during the recruitment process.
To ensure authenticity, all recruitment communications come exclusively from an @experian.com domain and we do not require any payment during application or onboarding processes.
Join us in creating a better tomorrow together at Experian.