Female Telecaller - Clinic

About the Role

Halcyon Pain Management Center is seeking a personable and patient-oriented Female Telecaller to join our clinic team in Hyderabad. The position requires handling patient calls with professionalism, clarity, and empathy to support their healthcare journey effectively.

Key Responsibilities

• Respond to incoming patient calls courteously and professionally.
• Listen attentively to patients to fully understand their healthcare needs.
• Provide clear explanations about our doctors, medical treatments, consultation procedures, and related costs.
• Encourage and assist patients in scheduling clinic visits through trustworthy and informative communication.
• Follow up with patients who reached out via social media, WhatsApp, or online inquiries.
• Arrange appointments and ensure consistent follow-ups with potential patients.
• Create a welcoming and positive impression during all interactions as the clinic's representative.
• Demonstrate empathy and make patients feel valued and respected at all times.
• Maintain professionalism by avoiding rudeness, impatience, or argument in conversations.
• Handle sensitive patient information with confidentiality and discretion.
• Accurately document patient details and update inquiry records.
• Contact patients who missed appointments or need further assistance.
• Collaborate with doctors and clinic staff as needed.
• Strive to convert inquiries into appointments by offering excellent communication and patient guidance.

Candidate Profile & Requirements

• Only female applicants are eligible.
• Fluency in Telugu is compulsory.
• Basic conversational skills in Hindi and English required.
• Strong communication abilities coupled with persuasive skills.
• A cheerful, positive disposition and high patience levels.
• Active listening skills to grasp patient concerns effectively.
• Politeness, respectfulness, and a customer service mindset.
• Passion for the job and willingness to learn and grow.
• Basic proficiency with computers and smartphones (including WhatsApp, calls, and appointment scheduling) preferred.
• Previous experience in telecalling, customer service, healthcare, or sales is advantageous; however, freshers with good communication are welcome.