F&B Captain - Service Bars Gaming Floor

About the Role

Marina Bay Sands is looking for an F&B Captain to join the Service Bars on the Gaming Floor. This position is suited to someone who enjoys delivering high-quality guest service, leading by example, and supporting smooth day-to-day restaurant operations.

What You’ll Do

• Welcome guests warmly and guide them to their tables or assigned seating.
• Help the team prepare service areas, arrange tables, and manage equipment correctly.
• Maintain a consistently courteous, attentive, and helpful approach with every guest.
• Answer phone calls professionally, pass on messages accurately, and manage reservation-related queries.
• Direct guests to seating in an organized way and help balance guest distribution across stations.
• Resolve customer questions and concerns in a polite and effective manner.
• Carry out cashiering tasks whenever required.
• Oversee service staff to ensure excellent customer service standards are met.
• Support the Assistant Manager and the department in meeting operational targets and key performance objectives.

What We’re Looking For

• A diploma or degree in hospitality or a related discipline is preferred.
• At least 1 year of experience in a supervisory role.
• Knowledge of food safety practices and completion of leadership training are preferred.
• Availability to work rotating shifts, including mornings and afternoons, and to work on public holidays.

Additional Information

Marina Bay Sands emphasizes a workplace built on diversity, equity, and inclusion, and provides equal opportunity as the company expands its talent pool in Singapore. Employees are expected to follow all company rules, regulations, policies, procedures, standards of conduct, and business ethics.