F&B Attendant

About Fairmont Bab Al Bahr

Fairmont Bab Al Bahr is a premium five-star beachfront hotel located at Abu Dhabi's entrance, overlooking the renowned Sheikh Zayed Grand Mosque. The property boasts over 360 tastefully designed rooms and suites, multiple award-winning dining options, comprehensive event and conference spaces, along with leisure facilities including a private beach, pools, and fitness centers. Combining international luxury standards with the rich Emirati cultural heritage, the hotel focuses on innovation, sustainability, and delivering outstanding experiences to guests and employees alike.

Role Overview

The F&B Attendant role aims to deliver exceptional food and beverage service to guests by providing warm, personalized, and efficient dining experiences inline with Fairmont's brand standards, hygiene protocols, and guest satisfaction benchmarks.

Key Responsibilities

• Warmly welcome and professionally greet guests.
• Offer attentive, tailored service aligned with Fairmont’s quality guidelines.
• Accurately take orders and communicate them to kitchen and bar teams.
• Serve food and beverages promptly ensuring appealing presentation and guest contentment.
• Guide guests regarding menu items, current promotions, and recommendations.
• Maintain thorough knowledge of menu ingredients and beverage selections.
• Keep tables, service zones, and dining areas clean, organized, and well prepared.
• Perform clearing, resetting, and side station organization duties.
• Adhere strictly to food safety, hygiene, and sanitation regulations.
• Handle guest inquiries, concerns, and feedback professionally, escalating as necessary.
• Assist in opening and closing restaurant operations.
• Provide support to banquet, event, and other food and beverage services as needed.
• Follow cash handling procedures accurately when assigned guest checks.
• Collaborate with team members to ensure smooth daily operational flow.
• Participate in daily meetings, training, and briefings.
• Exemplify the Fairmont Heartist philosophy by demonstrating genuine care and commitment to service excellence.

Qualifications and Requirements

• Prior experience in food and beverage service, preferably in a luxury hotel or resort setting.
• Strong communication and interpersonal abilities.
• Customer-driven mindset with a passion for hospitality.
• Capability to work effectively in fast-paced, high-pressure environments.
• Awareness of and compliance with food safety and hygiene standards.
• Willingness to work flexible hours, including weekends and public holidays.
• Professional appearance and a positive, enthusiastic demeanor.
• Ability to collaborate efficiently within a diverse, multicultural team.