Facilities Support Officer

Role overview

UK Centre for Ecology & Hydrology is hiring an experienced Facilities Support Officer to join its Bangor, North Wales team. This position plays an important part in keeping a multi-site workplace safe, efficient, and welcoming for staff and visitors. The role blends practical facilities work with administrative coordination and serves as a key contact point for workplace matters across the organisation.

The organisation works on scientific discovery and provides data, insights, and solutions that help researchers, businesses, and governments address environmental challenges. The ideal person will be comfortable balancing multiple priorities, building positive working relationships, and helping to deliver a high-quality workplace experience.

Employment details

This is a permanent position based onsite in Bangor, Wales. Full-time and part-time working arrangements are available. The salary offered is £31,942 to £33,898.

Applications will be considered as they are received, and the employer may close the advert early if a suitable candidate is identified, so early applications are encouraged.

Key duties

You will support daily workplace operations, help coordinate contractors and maintenance activity, manage compliance records, and assist with site administration. The role also includes acting as a local lead for workplace support and stepping in across services where needed.

Workplace operations and team support

• Provide practical workplace assistance such as room layouts, office moves, deliveries, waste handling, and general site logistics.
• Act as the on-site workplace contact and help organise day-to-day activity, offering guidance and cover for colleagues when needed.
• Keep the site clean, safe, and well-presented through a proactive approach to housekeeping and standards.
• Support reception and front-of-house duties when required.
• Help create a positive, service-oriented environment for colleagues and visitors.

Contractor, maintenance, and asset coordination

• Oversee contractors and ensure work follows permits, risk assessments, method statements, and safe working practices.
• Support planned preventative maintenance and reactive repairs, including initial response to faults.
• Work with internal teams and external providers to make sure jobs are completed to the expected quality and timescale.
• Assist with keeping asset information, site records, and maintenance data up to date.
• Contribute to small works, maintenance improvements, and longer-term site development tasks.

Compliance, administration, and assurance

• Complete workplace inspections and statutory compliance checks, including areas such as fire safety, water hygiene, and emergency systems.
• Identify, record, and follow up defects, hazards, and compliance issues promptly.
• Manage service requests, bookings, and helpdesk activity with accurate tracking through to closure.
• Keep clear records of inspections, contractor activity, and compliance documents.
• Support audits, reporting, and administrative processes in line with internal policies and regulatory requirements.

Candidate profile

The organisation is looking for someone who is practical, organised, and confident working with contractors and service providers. You should be able to solve operational issues hands-on, communicate clearly, and bring a customer-focused approach to workplace support. A willingness to learn health and safety compliance requirements is important.

Application questions

Applicants are asked to submit a CV and written responses to two supporting statement questions. Each answer should be up to 150 words and should focus on relevant qualifications, skills, and experience. A separate cover letter should not be included.

• Describe a situation where you used technical knowledge to resolve a difficult problem and explain the result.
• Share an example of working closely with someone whose personality differed greatly from yours, and how you made the collaboration successful.

Eligibility and visa information

This role does not offer visa sponsorship and does not qualify for endorsement for a Global Talent Visa application. Candidates considering self-sponsorship should mention this in their application so it can be taken into account during recruitment.

Benefits

UKCEH offers a broad benefits package designed to support wellbeing and reward staff contributions.

• 27 days of annual leave, increasing to 29 days after 5 years of service, plus 3 extra days for the Christmas closure
• Employer pension contribution of 10%
• Flexible and hybrid working options, depending on the role
• Peer recognition and reward scheme
• Dental insurance, gym and fitness discounts, and access to retail savings
• Enhanced maternity and paternity leave
• 24/7 support covering physical, mental, social, health, and financial wellbeing needs

Inclusion and equal opportunity

UKCEH says it is committed to an inclusive and equitable workplace where people from all backgrounds, identities, abilities, and circumstances are welcomed. As a Disability Confident employer, it encourages applications from neurodivergent candidates and disabled people, and adjustments or support can be arranged at any stage of the recruitment process. Candidates who may not meet every requirement exactly are still encouraged to apply.