Facilities Management and Administration Officer

Role overview

This position supports the Facilities Management and Administration function within Support Services, which reports to the COO. The role helps coordinate outsourced services such as cleaning, pest control, waste handling, and office clerks to ensure the bank maintains a safe, efficient, and welcoming workplace. It contributes to the wider bank across all locations and supports the move toward centralized, customer-oriented operations.

The role sits in a function that aims to operate at best-in-class standards, and the officer is expected to adapt to evolving processes and team structures while helping improve internal customer satisfaction and business results.

Key responsibilities

• Assist with planning, coordinating, and carrying out facilities management activities that support smooth day-to-day operations.
• Oversee vendor relationships, including annual assessments, renewals, and ongoing coordination with service providers.
• Check bank premises regularly to confirm that cleanliness, hygiene, and safety standards are consistently met.
• Help implement and monitor initiatives that improve equipment reliability and overall effectiveness.
• Log, follow up, and escalate facilities-related issues to ensure they are resolved in a timely manner.
• Handle ordering and stock control for office consumables and durable items in a cost-conscious way.
• Make sure contracted housekeeping and maintenance providers comply with agreed service levels.
• Support contract administration for facilities services and help enforce maintenance procedures.
• Inspect buildings, equipment, and systems to spot defects, risks, or maintenance needs.
• Review facilities management arrangements across CBD locations.
• Visit branches to assess assets, equipment, and building systems for potential faults or hazards.
• Coordinate with AMC vendors for planned preventive maintenance work.
• Support compliance with audit requirements and both internal and external reporting obligations in line with policy.

Requirements

• 3 to 5 years of relevant facilities management experience, preferably within banking.
• Good command of business software such as Excel and Word.
• Strong analytical and review abilities with sound judgment when interpreting findings.
• Well-developed time management and organizational skills, with the ability to prioritize and manage multiple tasks.
• Ability to work on your own with minimal supervision.
• Proven experience in building and maintaining strong working relationships with stakeholders, including contractors and consultants.
• Excellent planning and coordination skills, with the ability to deliver work on schedule and within budget.
• Solid understanding of internal policies, external regulations, and procedural compliance requirements.
• Strong written, verbal, and presentation skills, including the ability to communicate clearly and accurately to management.

Additional information

This role supports end-to-end facilities management and administration processes and is part of a broader shift toward centralized operations with a stronger customer focus. The position requires flexibility as departmental structures and processes continue to evolve.