Experiences Business Operations Manager

Overview

This role serves as the operational backbone for delivering exceptional, prominent experiences to audiences worldwide. You will be responsible for managing key workflows, ensuring meticulous detail and flawless execution in a dynamic, fast-paced setting. The position merges operations leadership, coordination across stakeholders, data-driven analysis, and continuous process enhancements.

Key Responsibilities

• Create, review, and maintain high-quality listing pages ensuring accuracy, consistency, and detailed attention to content.
• Oversee guest selection, vetting procedures, communications, and logistical arrangements with professionalism and discretion.
• Collaborate with internal teams, external partners, vendors, and stakeholders to ensure alignment and timely project delivery.
• Work alongside engineering departments to identify tooling requirements, enhance workflows, support testing, and champion efficient solutions.
• Analyze the performance of experiences, interpret operational data, and assess impact metrics to pinpoint growth opportunities.
• Address operational challenges promptly during regular and on-call hours, invoking ownership and sound decision-making.
• Document workflows, processes, and best operational practices clearly and thoroughly.
• Handle multiple simultaneous priorities while maintaining consistently high standards.
• Drive continuous improvement initiatives benefiting guests, hosts, and partners collectively.

Candidate Profile

The ideal candidate will have extensive operations management experience, attention to detail, strong organizational skills, and the ability to oversee complex workflows across multidisciplinary teams. Comfort with data analysis and confident decision-making under pressure are essential.

• Minimum of 5 years in operations management or related business operations roles.
• Meticulous with a strong dedication to accuracy and quality.
• Proactive in recognizing potential issues and maintaining rigorous execution standards.
• Highly organized with capacity to juggle multiple projects and deadlines effectively.
• Adept at troubleshooting with sound judgment and urgency in problem-solving.
• Excellent command of written and spoken English.
• Strong skills in Google Sheets and familiarity with data analysis/reporting tools such as SQL, Tableau, and Jira.
• Ability to collaborate effectively with diverse internal and external stakeholders.
• Bachelor's degree or equivalent relevant professional experience.
• Experience in technology, hospitality, or customer experience sectors is advantageous.
• Comfortable operating in ambiguous, fast-evolving, and growth-driven environments.
• Keen willingness to learn new operational tools and systems.
• Experience working with high-profile stakeholders requiring discretion is a plus.

Additional Details and Benefits

• This is a remote position open to candidates located within the United States, preferably aligned with Pacific Time Zone hours.
• Full-time commitment of approximately 40 hours per week.
• Contract length expected to be about 5.5 months, ending January 15, 2027, with possibilities for extension.
• Compensation ranges from $40 to $45 per hour on a W2 basis.
• Opportunity to contribute to highly visible and globally recognized experiences.
• Engage with collaborative cross-functional teams tackling innovative operational challenges.
• Chance to grow expertise in operations, technology, and large-scale event delivery.