Executive Vice President of Operations

Role overview

The Executive Vice President of Operations is a senior, full-time remote leadership position focused on running and improving the company’s end-to-end operational engine across marketplace, logistics, and customer experience areas. The role is responsible for shaping and executing operating strategy, streamlining processes, strengthening fulfillment and service standards, and putting risk controls in place.

What you will do

You will lead cross-functional initiatives, work closely with product, engineering, and marketing teams, and ensure operations can scale alongside fast growth while still delivering a smooth customer journey. The role also involves tracking performance indicators, making P&L-sensitive operational decisions, supporting regional and functional leaders, and introducing systems and tools that can grow with the business.

In addition, you will continuously improve core workflows, help build strong teams, and promote a culture centered on accountability, data-led choices, and customer focus.

Qualifications

• Deep background in operations leadership, including building and scaling processes, systems, and teams in a fast-growing or marketplace/e-commerce setting.
• Strong P&L ownership, with experience in budgeting, cost control, forecasting, and aligning operational choices with financial objectives.
• Clear track record of improving customer service outcomes, service quality, satisfaction, and complaint-resolution processes.
• Ability to think strategically over the long term, allocate resources effectively, and convert company goals into practical operating plans.
• Solid project management experience, with success driving complex cross-functional work from planning through delivery.
• Strong people leadership skills, including experience managing senior managers and distributed or remote teams.
• Comfort using operational dashboards, KPIs, and metrics to guide decisions and measure performance.
• Excellent communication skills, both written and verbal, with the ability to influence stakeholders across levels.
• A bachelor’s degree in Business, Operations, Engineering, or a related discipline; an MBA or similar advanced qualification is preferred.
• Prior exposure to e-commerce, logistics, marketplace platforms, or consumer technology is an advantage.

Additional information

This is a remote leadership role based in the United States and is structured as a full-time position.