Executive / Deputy Manager / Manager - Sales (Leisure B2C Sales)

Role Overview

This opening sits within the Leisure Travel function and is focused on B2C leisure sales. The position is suitable for professionals with 4 to 10 years of sales experience, including at least 4 to 5 years specifically in travel sales. The role covers a broad mix of line responsibilities and is expected to drive business growth, meet assigned targets, and support strong customer and channel relationships.

Key Responsibilities

• Deliver daily, weekly, and monthly sales targets as assigned by the business manager.
• Maintain personal grooming and presentation standards in line with the SOP manual.
• Follow the enquiry handling and booking workflow exactly as defined in the SOP manual.
• Manage enquiries received via walk-ins, phone calls, emails, and city distribution channels.
• Provide customers with clear, complete information on products and pricing.
• Develop and sustain strong working relationships with city distribution partners.
• Keep response times for queries within the limits defined in the SOP.
• Run tele-sales outreach, follow up consistently, and close bookings.
• Coordinate with the service team to support post-sale processes.
• Prepare and maintain a daily sales report.
• Record enquiries in a database for future follow-ups and share updates about new offers through email.
• Work to maintain customer satisfaction at a minimum level of 95% throughout the interaction process.
• Comply with company policies and internal systems at all times.
• Prevent monetary losses by ensuring cancellations of liabilities are handled correctly and collections are completed on time.
• Reduce organizational risk by applying proper due diligence in all activities.
• Help lower business losses through careful execution and control.
• Handle customer escalations and resolve issues quickly and professionally.
• Support incentive programs to encourage sellers and improve productivity.
• Spot opportunities for new revenue, distribution growth, and repeat business.
• Track market conditions and competitor activity, then adjust sales plans and strategy accordingly.

Experience Required

The role calls for 4 to 10 years of sales experience, with at least 4 to 5 years in travel sales.

Eligibility

Any graduate may apply for this position.

Additional Information

Department: Leisure Travel

Company: Career Management Services

Location: Jamshedpur, India

This opportunity is focused on leisure B2C sales and requires consistent target achievement, customer service excellence, process discipline, and strong business development capability.