ERP Analyst - Human Capital Management (HCM)

Role Purpose

Manage configuration, support, and optimization activities for Oracle Fusion HCM modules at Red Sea Gateway Terminal, maintaining data accuracy, ensuring compliance with Saudi regulations, and enhancing processes across all terminals.

Key Responsibilities

• Oversee Oracle Fusion HCM modules including Core HR, Payroll, Absence, and Talent management.
• Translate HR business needs into functional HCM configurations and design specifications.
• Implement, test, and roll out system enhancements and new HCM deployments.
• Design and maintain approval workflows, notification protocols, and user hierarchies within HCM.
• Coordinate quarterly Oracle HCM release assessments and deployments.
• Conduct data migration tasks including validation, mapping, and reconciliation.
• Manage integrations with external systems such as GOSI, ZATCA, Muqeem, and payroll banks.
• Develop and maintain reports using OTBI, BI Publisher, and HCM Extract tools.
• Collaborate with Oracle Support and external partners for issue resolution and patch application.
• Maintain comprehensive documentation and provide training to HR personnel and system users.
• Deliver Level-1 and Level-2 support with escalation to Oracle Support as needed.
• Ensure configurations comply with Saudi labor law, GOSI, and ZATCA requirements.
• Coordinate user acceptance testing, cutover activities, and post-go-live support.
• Perform periodic data audits and manage corrective actions accordingly.
• Provide continuous support to HR staff across all terminals, ensuring response to support requests within 30 minutes.
• Monitor system availability targets (minimum 99%) and coordinate incident management with Oracle Cloud operations.
• Administer security roles and user provisioning in Oracle Fusion HCM.
• Plan and execute HCM enhancement projects within defined scope and timelines.
• Manage HCM projects across RSGT's global business units.
• Oversee account and access deactivation processes in coordination with HR upon employee termination.
• Maintain PDPL compliance and conduct segregation of duties access reviews regularly.

Performance Metrics

• Maintain Oracle HCM system uptime at or above 99%.
• Complete quarterly patch assessments within two weeks of Oracle release.
• Ensure data quality with HCM metrics scoring at least 95% through OTBI reports.
• Respond to user support tickets within a 30-minute SLA.
• Adhere to Saudi compliance configurations and uphold high standards in access management with zero high-risk audit findings.

Qualifications and Skills

• Bachelor’s degree in IT, Computer Science, or HR Management.
• Preferably certified in Oracle Fusion HCM.
• Proficient with Oracle Fusion HCM modules: Core HR, Payroll, Absence, Talent.
• Experienced in HCM configuration, testing, and user training techniques.
• Skilled in building analytical reports via OTBI, BI Publisher, and HCM Extract.
• Knowledgeable of Saudi labor laws and regulations related to GOSI and ZATCA compliance.
• Effective communication skills to coordinate across multiple RSGT locations.

Experience Levels

• Junior Analyst: Minimum one year experience with Oracle Fusion HCM or similar ERP systems.
• Senior Analyst: Over three years of experience including participation in at least one full go-live deployment.

Competencies

• Transactional and Analytical skills suitable for generating HR/payroll reports and handling Level-1 support.
• Operational management experience with advance functional capabilities, configuration, and troubleshooting (Level-2 support).
• Expertise in end-to-end HCM module administration, integrations, payroll configuration, and solution design for complex HR needs.
• Capability to lead implementations and deliver workforce analytics for strategic decision making.