Enterprise Sales Account Manager

Job Overview

The Account Manager will oversee a portfolio of segment-specific accounts, focusing on both acquiring new business and expanding existing client relationships to meet targeted sales revenue. This role functions as the central point of contact between clients and internal teams to ensure business needs are fulfilled through various sales channels regularly.

Key Responsibilities

• Manage a specified group of segment-based accounts, driving growth and acquisition activities to achieve sales and revenue objectives.
• Serve as the main intermediary between customers and cross-departmental teams, ensuring customer requirements are addressed efficiently.
• Identify and implement opportunities for revenue enhancement via direct and indirect sales pathways on monthly and yearly cycles.
• Create and update comprehensive Account Plans for both existing and prospective clients to guide strategic account management.
• Develop precise weekly and monthly sales forecasts, and ensure timely preparation of proposals, tenders, and quotations.
• Gather and relay feedback regarding network performance, service quality, and customer concerns to relevant teams for continuous service improvement.
• Oversee the entire customer lifecycle from acquisition to service delivery and ongoing support, ensuring high customer satisfaction.
• Enhance competitive positioning within your segment by strategizing and executing plans to outperform rivals.

Requirements

• Bachelor’s degree in Business, Marketing, Telecommunications, or closely related fields.
• At least 3 to 5 years’ experience in enterprise sales, account management, or business development, ideally within telecommunications or technology sectors.
• Demonstrated success in handling enterprise accounts, consistently meeting sales targets, and fostering growth through multiple sales channels.
• Skilled in developing account plans, managing customer engagements fully, and sustaining long-term client relationships.
• Excellent communication, negotiation, and presentation skills to collaboratively work with clients and internal stakeholders.
• Adept at analyzing sales data, market trends, and client needs to pinpoint new business opportunities and devise executable strategies.
• Proactive approach in identifying client challenges, providing constructive feedback, and collaborating for solutions.
• Strong commercial awareness and competitiveness to maintain leadership within assigned market segments.
• Familiarity with Customer Relationship Management (CRM) platforms, sales forecasting tools, and enterprise sales methodologies.
• Willingness to travel as necessary to engage with clients and support business growth.

Additional Information

CelcomDigi envisions being the foremost telco-tech company in Malaysia, driving digital transformation through cutting-edge technologies like 5G and AI, impacting over 20 million clients. The role offers a chance to contribute to meaningful innovations that empower businesses and communities while upholding values of trust, reliability, and exceptional customer service.

The recruitment process involves an initial CV review, followed by pre-screening conversations, interviews, and assessments for shortlisted candidates.

CelcomDigi is committed to equal opportunity employment, promoting transparent and equitable hiring practices.