Enterprise Resources Planning Manager

About the Role

Gurjot Shan Designs, a dynamic luxury design and build company located in Mohali, Punjab, is seeking an experienced Business Systems & ERP Manager to develop and enhance their ERP infrastructure powered by Zoho One. This role is crucial to digitizing and streamlining operations across multiple departments including sales, design, project management, procurement, manufacturing, site execution, finance, HR, and customer experience. The successful candidate will be responsible for transforming traditional processes into efficient automated workflows to support seamless project delivery from inquiry to handover.

Key Responsibilities

• Spearhead the implementation and administration of Zoho One applications including CRM, Projects, Books, Inventory, Creator, Analytics, Forms, Flow, and WorkDrive.
• Analyze and document workflows across departments to develop and continuously improve Standard Operating Procedures (SOPs).
• Create scalable workflows and automation for business processes such as lead conversion, design approvals, procurement cycles, workshop production, site execution, payment follow-ups, and approval systems.
• Develop comprehensive dashboards and reports tracking project progress, revenue, procurement, budget comparisons, team productivity, project profitability, client status, and key performance indicators (KPIs).
• Conduct user training sessions to boost ERP adoption, and prepare detailed user manuals and documentation.
• Continuously identify process bottlenecks and propose improvements, incorporating AI and automation technologies where beneficial.

Required Skills and Experience

• Proven expertise in Zoho One or equivalent ERP implementation experience.
• Strong background in CRM and project management systems deployment.
• Experience in business process mapping and workflow automation.
• Proficiency in Google Workspace and advanced Microsoft Excel skills.
• Ability to develop management dashboards and create documentation including SOPs.

Desirable Skills

• Hands-on knowledge of Zoho Creator and Zoho Flow.
• Experience with Power BI, SQL, API integrations, AI workflow tools, and low-code platforms.

Industry Experience and Academic Qualifications

Preference will be given to candidates with backgrounds in interior design, construction, architecture, manufacturing, engineering, or EPC industries. Relevant ERP implementation experience is highly valued over specific degree holders. Preferred educational qualifications include B.Tech, B.E., MBA in Operations, or degrees in Industrial Engineering, Mechanical Engineering, Computer Science, or Information Systems.

Success Metrics

• Digitize and transform company operations effectively within the first year.
• Develop scalable SOPs to improve operational efficiency.
• Significantly reduce manual efforts through automation.
• Enhance project visibility and enable informed data-driven decisions.
• Build a tailored, world-class ERP system suitable for the interior design and turnkey execution business.

Why Join Gurjot Shan Designs?

• Collaborate directly with company founders influencing strategic direction.
• Lead the creation of an ERP system from inception instead of managing legacy systems.
• Play an essential role in the company's digital transformation journey.
• Engage with substantive business challenges and observe tangible impacts.
• Opportunity for career growth into senior leadership roles such as Head of Business Systems or Chief Operating Officer as the business expands.